Administration Assistant
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Newcastle Upon Tyne, NE6 4PF
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
3 September 2026
3 days left
Job description
Would you like to be part of a team that works well together, always there to help each other? An exciting opportunity has arisen at Reception, Benfie...
Reception duties i.e. greeting all patient, carers and visitors to the service.
- Handling routine enquiries via telephone, email or face to face.
- Creating appointment letters in line with service procedures.
- Processing internal/external mail.
- Scanning, uploading, photocopying and filing documentation.
The successful candidate should
- Have a good general level of education including a pass in Maths and English.
- Have knowledge and experience of Microsoft packages, particularly Outlook and Word as they will be using these on a daily basis.
- Be flexible, show initiative, able to multi task and be adaptable to the needs of the role, team and service.
- Ideally have experience of working within an administrative role or setting.
- Be able to demonstrate a sensitive, non-judgmental approach to the client group and have an understanding of confidentiality and dataprotection regulations.
- Have good planning and organisational skills and the ability to communicate effectively in a pleasant and approachable manner.
- Be confident and motivated to work on their own with constant support and contact with the larger admin team.
The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list is not exhaustive.
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Experience
Essential
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point
- Able to input data accurately and efficiently.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers
- Good organisational and planning skills using own initiative.
Desirable
- Knowledge of working in an NHS environment.
- Ability to maintain and update patient information database(s).
Education and Qualifications
Essential
- Good general level of education in English Language and Maths
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience
Desirable
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
- Working towards Level 2 standard in Maths and English.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 August 2026
Last checked
21 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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