(**) Administration Assistant - Cardiology

Book and coordinate outpatient appointments, ensuring clinic capacity is fully utilised and patients are scheduled in line with clinical priorities and access targets.

Validate waiting lists and patient pathways, ensuring accurate tracking and timely progression of patients through the service.

Act as a key point of contact for patients, GPs and healthcare professionals, responding to enquiries in a courteous, professional and timely manner.

Monitor clinic administration standards, maintaining high levels of data quality, customer service and patient confidentiality in accordance with Trust policies.

Support compliance with national and local access standards, including 18-week RTT, 6-week diagnostic and cancer waiting time targets, escalating concerns where necessary.

Liaise with patients regarding appointments, including contacting patients with a history of non-attendance to support attendance and maximise clinic utilisation.

Maintain departmental databases and reporting systems, producing information and reports to support service performance, waiting list management and continuous improvement.

Work collaboratively within the multidisciplinary team, providing reception cover as required, coordinating clinical and administrative resources, and ensuring patients receive a seamless and efficient service.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Qualifications

Essential: - GCSE level or equivalent standard of education.; - Basic IT literacy - working with Word, Excel and Outlook

Desirable: - ECDL

Knowledge and experience

Desirable: - Working knowledge of the Patient Administration System Lorenzo and Tomcat

Communication Skills