Administration Assistant - Apprenticeship Opportunity

• Provide a confidential, quality administrative service to an identified pathway within the Care Group.
• Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact
• Answer telephone calls as per agreed protocols
• To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
• Create and maintain, up to date computerised patient records and recall systems on SystmOne.
• Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, in line with recordsmanagement principles.

Essential

• Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent
• NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship

Desirable

• GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths

Essential

• IT skills in Microsoft Office Packages or equivalent experience

Essential

• Understand importance of maintaining confidentiality

Essential

• Good interpersonal skills
• Ability to communicate effectively both verbal and in writing
• Awareness and understanding of the requirement for discretion and confidentiality
• Ability to relay correct messages but verbal and in writing