Admin/ Receptionist

• Provide reception cover and act as the first point of contact for patients
• Deliver a high standard of customer service, including professional telephone communication
• Support with insurance documentation and private medical reports
• Manage community and hospital referrals, including eRS referrals
• Invite and recall patients for regular health checks and appointments
• Register new patients and update patient records accurately
• Triage and process eConsults in line with practice procedures
• Assist the management team with administrative tasks and day to day support
• Support the handling of patient queries and complaints in a professional and confidential manner
• Use clinical systems such as SystmOne and AccuRx
• Carry out general administrative and clerical duties, including scanning, filing, document management
• Assist with any other administrative duties as required to support the smooth running of the practice

• Provide reception cover, welcoming patients and visitors in a professional, courteous, and confidential manner
• Manage incoming and outgoing telephone calls, ensuring excellent customer service and appropriate signposting of patient enquiries
• Process patient registrations, updates, and record maintenance accurately on the clinical system
• Support the management of community and hospital referrals, including eRS referrals
• Invite and recall patients for routine health checks, reviews, and appointments
• Assist with private work, including insurance forms and private medical reports
• Triage and process eConsults in accordance with practice procedures
• Respond to patient queries and support the management of complaints in a professional and sensitive manner
• Liaise with external organisations and suppliers, including hospitals, community services, IT help desks, and stock providers
• Maintain petty cash and assist with basic financial administration
• Support the management team with administrative tasks as required
• Use clinical and communication systems such as SystmOne and AccuRx
• Carry out general administrative and clerical duties, including scanning, filing, document management, and maintaining office inventory
• Assist with any additional administrative tasks required to support the smooth running of the practice

Essential

• Minimum 6 months to 1 year of experience working in a GP practice or a similar setup

Essential

• SystmOne or EMIS trained
• Excellent communication skills
• Worked previously in a GP or similar setup
• Ability to maintain confidentiality of sensitive information
• Basic IT skills, MS Excel and MS Office