Admin Manager

• Provide day-to-day leadership, guidance and support to administrators, secretaries and prescription advisors.
• Monitor staffing, workload and team capacity, ensuring appropriate cover and allocation of work.
• Prioritise urgent, clinically sensitive and time-critical tasks.
• Oversee administrative workflows including SystmOne tasks, scanning, pathology, prescriptions, medical records, registrations, referrals, recalls, coding, medical reports, QOF-related administration, PPA claims and immunisation administration.
• Monitor outstanding work, identify backlogs and take action to improve processes and efficiency.
• Oversee secretarial and referral workloads, ensuring correspondence and referrals are completed within agreed timescales.
• Work collaboratively with the Practice Pharmacist regarding prescription processes and queries.
• Support staff with day-to-day issues, training, development and performance.
• Contribute to staff reviews, team meetings, clinical governance and practice improvement.
• Monitor compliance with practice procedures and administrative requirements.
• Promote a positive, supportive and professional team culture.
• Escalate significant staffing, performance, clinical or operational concerns appropriately.

• Provide day-to-day leadership, guidance and support to administrators, secretaries and prescription advisors.
• Monitor staffing, workload and team capacity, ensuring appropriate cover and allocation of work.
• Prioritise urgent, clinically sensitive and time-critical tasks.
• Oversee administrative workflows including SystmOne tasks, scanning, pathology, prescriptions, medical records, registrations, referrals, recalls, coding, medical reports, QOF-related administration, PPA claims and immunisation administration.
• Monitor outstanding work, identify backlogs and take action to improve processes and efficiency.
• Oversee secretarial and referral workloads, ensuring correspondence and referrals are completed within agreed timescales.
• Work collaboratively with the Practice Pharmacist regarding prescription processes and queries.
• Support staff with day-to-day issues, training, development and performance.
• Contribute to staff reviews, team meetings, clinical governance and practice improvement.
• Monitor compliance with practice procedures and administrative requirements.
• Promote a positive, supportive and professional team culture.
• Escalate significant staffing, performance, clinical or operational concerns appropriately.

Essential

• Previous experience in an administrative, supervisory or team leadership role.
• Excellent organisational, communication and interpersonal skills.
• Experience managing competing priorities and workloads.
• Ability to work independently, use initiative and make appropriate decisions.
• Good understanding of confidentiality and handling sensitive information.

Desirable

• Experience working within GP practice, primary care, NHS or healthcare administration.
• Experience using SystmOne or a similar clinical system.
• Experience supporting staff development, supervision or performance management.

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 3 in Health and Social Care
• A qualification in leadership and/ or management