Admin Assistant / Receptionist
London North West University Healthcare NHS Trust
Harrow, HA1 3UJ
Salary
£30,630 to £32,346
Contract
Permanent
Hours
Not specified
Closing date
16 September 2026
11 days left
Job description
Record and process all outpatient attendances / cancellations & DNAs on EPR within stipulated timeframes Advise clinics of patients who are late arriv...
o Record all outpatient attendances / cancellations / DNAs on EPR within stipulated timeframes
o Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
o Ensure that all patients attending in person are checked in
o Ensure patient information is complete and up to date on the Trust ERS
o Identify, investigate and correct EPR discrepancies ensuring GP and personal contact details are accurate and up to date
o Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
o Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
o Communicate effectively using all available forms of communication
o Be a calm, supportive, flexible and adaptable member of the team
o Deal with all enquiries in a professional and co-operative manner
o Respond politely but firmly with people behaving antisocially and report and record any abuse including verbal abuse
o Answer all telephone calls within 3 rings, redirect queries to the appropriate person using available information and initiative and send messages via email where possible
o Provide non-clinical advice and guidance regarding appointments
o Process patient data and appointments using the Trust EPR
To view the main responsibility, please see the attached the Job Description and Person Specification.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."
Education / Qualifications
Essential
- NVQ Level 3 or equivalent experience
- English at GCSE level
Knowledge abd Experience
Essential
- Experience of delivering excellent customer service
- Experience of administrative work
- Experience of working in a constantly changing environment without direct supervision
Desirable
- Cerner / NHS Experience
- Understanding of confidentiality, data protection and safeguarding
Skills Abilities and Attributes
Essential
- Confident Use of Excel and Outlook with Advanced keyboard Skills with accuracy
- Take initiative and works as a team and also self motivated and and organised
- excellent time management and and ability to remain calm under pressure
- flexible and adaptable to meet priorities and changing work processes. Willing to work flexible hours as and when needed
- Friendly approach to patients, colleagues and staff. Empathises and seeks welfare of others
Desirable
- Verbally fluent in 2nd language
- Experience of using Cerner and other hospital software
HEART values
Essential
- Demonstrate commitment to Trust HEART values
Desirable
- Verbally fluent in 2nd language
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
4 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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