Accommodation and Transport Officer

Provide a professional, courteous, and customer-focused service at all times.

Adhere to Trust policies, procedures, and Health and Safety requirements.

Support service improvement initiatives and contribute to departmental objectives.

Attend team meetings and mandatory training.

Maintain confidentiality at all times.

Undertake any other duties appropriate to the role and grade as requested by management.

Manage accommodation enquiries from staff and external agencies.

Process accommodation applications and maintain associated records.

Prepare accommodation documentation and ensure all required paperwork is completed and signed.

Arrange resident check-ins and check-outs.

Monitor room occupancy

Liaise with Estates and Maintenance teams to report repairs and ensure issues are resolved promptly.

Respond to accommodation-related enquiries by telephone, email, and in person.

Issue and record keys to residents, Estates staff, contractors, and authorised personnel, maintaining accurate audit trails.

Maintain key registers and ensure the timely return of all issued keys.

Liaise with Domestic Services to ensure accommodation is cleaned and prepared for incoming residents.

Assist with pre-arrival inspections to ensure accommodation is clean, safe, and equipped in accordance with inventory requirements.

Inform residents of planned maintenance works, inspections, servicing, or other activities affecting their accommodation.

Coordinate transport requirements in accordance with Trust policies and procedures.

Receive and process authorised requests for taxi bookings from departments across the Trust.

Liaise with Nuclear Medicine department as and when required for additional collection requests

Liaise with Mortuary and Swan Team in organising Collection and Drop offs.

Book transport using approved electronic booking systems.

Ensure all bookings meet eligibility and authorisation requirements.

Maintain accurate records of transport bookings and associated costs.

Respond to and resolve transport delays, cancellations, and service issues where possible, escalating concerns as appropriate.

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Education, Qualifications, Knowledge, Experience, Skills & Abilities:

Education, Qualifications, Knowledge, Experience, Skills & Abilities: