Access Administrator

To work in across the Access Team environment to provide a professional efficient and effective centralised booking service for a variety of theatre sessions or outpatient clinics as required.

Use multiple systems to carry out work including Microsoft Office products

Using initiative to ensure that patients are booked in line with local and national access targets

Plan, organise and prioritise own workload, while accepting direction and delegation from Outpatient Access Team Leader, Access Manager and/or Outpatient Care Group Support Manager

To deal with all enquiries in an efficient, polite and courteous manner providing a caring, compassionate, helpful service to patients, other health care professionals and the general public

Receive and handling of internal telephone calls accordingly, actioning appropriately, liaising with other departments and other healthcare professionals across the organisation to support the patient experience

Work to facilitate the booking, support and organisation of patient access, either via ensuring that inpatient theatre lists are produced in a timely manner with appropriate comment added to Care Flow and Blue spier theatre systems, or, ensuring that outpatient clinics are booked locked / withdrawn in a timely manner with appropriate comment added to the PAS system

Reschedule or cancel patients appointments efficiently using the CareFlow system ensuring that patient offered choice of appointment time / date.

Using Envoy Text Messaging service to contact patients for hospital cancellations

Liaising with GP surgeries/Care Group Services and other healthcare professionals as required within remit of job role

Print and process patient referrals into the CareFlow system in readiness for scan clinical triage.

Telephone patients (as and when requested) to maximise slots, follow up DNAs and remind patients of their appointment

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Qualifications

Essential: - Good standard level of education (2 GSCE's or equivalent); - NVQ level 2 in Customer Service (or equivalent)

Experience

Essential: - Experience with dealing with patients or working in a customer focused environment.; - Experience of using IT systems/data input.

Skills

Essential: - Good keyboard, IT and administrative skills.