999 Emergency Call Handler - Essex
East of England Ambulance Service
Chelmsford, CM1 7WS
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
8 September 2026
5 days left
Job description
Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this cou...
Answer operational calls that come into the EOC. Utilise the chosen clinicaltriage software system in order to prioritise calls as soon as possible. Enterinformation into the Computer Aided Dispatch (CAD) system accurately andpromptly. Provide pre-arrival advice to callers where appropriate.
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Skills & Knowlegde
Essential
- Ability to work using own initiative.
- Able to prioritise and undertake numerous tasks simultaneously.
Desirable
- Pre-existing basic understanding of medical terminology.
Qualifications
Essential
- Two GCSE Grade C (or above) of which one must be in English or Functional Skills Level 2 in English and Maths. OR One GCSE Grade C (or above) and pass Functional Skills Assessment Level 2 in English as part of the recruitment process.
Desirable
- First Aid/First Person on Scene qualification.
- NVQ in Customer Service or equivalent experience.
Personal Qualities, Abilities and Attributes
Essential
- Ability to work consistently and stay calm in difficult and high-pressured situations.
Desirable
- Flexibility to work varying shift patterns including weekends, nights and holidays.
Experience
Essential
- Successful experience working/volunteering in a customer service environment.
Desirable
- Previous experience working in the NHS.
- Experience of working in a call centre environment.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 September 2026
Last checked
3 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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