111 Health Advisor - Rotherham
Yorkshire Ambulance Service NHS Trust
Wath Upon Dearne, S63 7EF
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
6 September 2026
6 days left
Job description
IUC/111 Health Advisor Rotherham Interviews will held at our Wakefield Call Centre. If you are looking for a job that makes a difference to our patien...
This is an opportunity to join one of Yorkshire's most successful 111/Integrated Urgent Care Providers (IUC). At Yorkshire Ambulance Service you will be part of a highly skilled and dynamic team based in the heart of Yorkshire and home to one of the UK's most diverse communities.
We are committed to staff development, and you will be presented with the opportunities to train and develop across the IUC Service.
111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help. It is an incredibly rewarding role that allows you to really make a difference to our patients lives.
The role will be demanding, and this role may not be for everyone, you will be dealing with a wide variety of patients including some very emotional situations. Successful candidates are required to have the skills to deal with the variety of patient calls in a compassionate, professional way. You will also use your strong customer service skills to deal with complex and sensitive information to ensure the right level of care for our patients is sought
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
- 27 days annual leave, increasing to 33 with service.
- Contributory Pension.
- NHS Discounts including shops, restaurants, gyms etc.
- Car lease and other salary sacrifice schemes.
- Dedicated employee assistance and counselling service.
- Opportunities for research participation, career progression and ongoing development.
- Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation!
https: //www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Qualifications / Knowledge.
Essential
- Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate)
Skills / Competencies
Essential
- IT literate
- Ability to deal with confidential/sensitive and distressing information
- Able to work under pressure
Experience
Essential
- Excellent telephone manner
- Customer service skills
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Similar roles
Explore related