Workflow Administrator

Alongside other team members you will deal directly with all

correspondence coming into the surgery and complete other administration tasks

such as organising immunisation clinics, checking new patient notes and stock

control.

You will be using the EMIS clinical system to record patient

based data and use a multitude of web based reporting and screening systems.

More detail on the requirements of the role are listed in the Job Description provided.

Process

correspondence (paper, electronic and email) attaching it to the patient

record,

Accurately code

diagnoses, procedures and investigations, other specific actions as per

the practice protocols

follow-up actions such as informing a GP, contacting patients to make

appointments.

Identify the

complex or higher risk areas that require input or knowledge from clinicians

(including safeguarding issues)

Completing

registrations (new patients), including Temporary Residents,

Dealing with

external patient data sources e.g. central databases for screening &

immunisation status (Cervical cytology)

other Government/ external departments re patients who have left or died

Dealing with

practice emails e.g. from the out-of-hours service (Cumbria Health),

ambulance service

Checking new

patient notes on receipt from other GP Practices checking the summary

for accuracy, notifying GP/ Dispensary team as necessary

Dealing with

physical notes storage and summarising of paper records

Work to the

agreed practice protocols

Work with the

workflow team and other colleagues including Primary Care Network (PCN)

colleagues

Contribute to identifying

and acting on potential improvements

Other general admin tasks e.g. dealing with the

post & franking machine, shredding confidential documents, filing,

printing, producing documents and any other admin tasks as needed

patient-related data in our clinical system, Emis Web

Use web-based

reporting systems/ data base systems e.g. PHE reporting, screening &

immunisations systems

Use email both

for own emails and for generic practice emails

Assist with the

updating of the practice website

Create social

media accounts and policies ensuring safe use of social media platforms.

Post

health information and updates to practice social media accounts as needed

post holder will work with other workflow administrators to prioritise, plan

and action tasks and report directly to the practice manager.

post holder must maintain the confidentiality of information about patients,

staff and organisation business in accordance with the Caldicott principles and

with legal obligations under the Data Protection Act 2018 (the 2018 Act) and

the EU General Data Protection Regulation (GDPR) in respect of data privacy

and security. Further details will be

provided in the form of practice policies to successful applicants.

employees have a duty for safeguarding and promoting the welfare of children

and adults at risk. Staff must be familiar with Cumbria Health Safeguarding

Policy and the process for raising concerns about the welfare of anyone with

whom they have contact. Staff must also ensure they receive the appropriate

level of safeguarding children and adult training depending on their role.

Caldbeck Surgery is located on the northern edge of the Lake District National Park, and serves 4,400 patients over 100 square kilometres of rural Cumbria.

We are a team of 30 people, including 5 GP partners, with a strong educational and patient focussed ethos. we are part of the Keswick and Solway Primary care Network, which covers 43,500 patients from the Solway Coast to Keswick and Carlisle.

Qualifications

Essential: - 5 GCSEs including grade A to C in English and Maths.; - Good IT skills in Microsoft packages and the ability to learn new IT systems.

Desirable: - NVQ Level 2 or 3 Diploma in Business Administration or equivalent; - Medical Terminology qualifications or previous experience.

Experience

Desirable: - Experience with NHS systems, in particular EMIS Web, NHS mail, referral processes.; - Previous experience in a similar role within a healthcare setting.