Ward Clerk

Administrative support to ward staff, liaising with other departments within the Trust and outside the organisation.

This role is an integral part in the achievement of the Trust's strategic objectives.

The post holder will be required to assist in the provision of a professional, high quality effective and efficient administrative and clerical support service to a multi-disciplinary team that meets the needs of the service and the requirements of all related policies, procedures and guidelines, meeting the high demands of the post, and working to tight deadlines whilst remaining calm, flexible and organised.

Undertake daily administrative and clerical duties specific to ward area (to be supplied by wards) to support the provision of patient care on the ward, by taking direction from ward managers/matron and nursing staff as appropriate to ensure patient safety and the security and confidentiality of all patient related information.

Dealing with queries from service users including General Practitioners, patients and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff.

Ensure that all work tasks are carried out to a high standard of quality which meets all of the organisations requirements for patient safety, information governance, data protection and confidentiality.

Liaise with the multi-disciplinary team on the ward and with staff from other wards/departments and external service users including GPs, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.

All other admin duties as required, supporting the needs of the service and working cross site if required and may include weekends on a rotational basis.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Qualifications & Training

Essential: - A-C in English at GCSE or equivalent level; - A-C in Maths at GCSE or equivalent level

Desirable: - ICT Qualification

Experience

Essential: - Previous Admin experience, or customer service experience

Desirable: - Experience of working in a clinical setting; - NHS or Ward Clerk Experience