Ward Clerk - Maternity Services

The postholder will be expected to provide clerical, administrative and information technology support to medical, nursing and other staff in relation to the patients being cared for within the Unit. Although primarily based within maternity triage, the postholder may be required to work anywhere in the trust to cover short term absence.

You will be part of a group of employees which comprises of doctors, midwifery staff, support staff and clerical/administrative staff who provide a high standard of service to children, young people and their families.

For full duties and responsibilities please refer to the attached document entitled Job Description.

We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

View full details of HTP

Qualifications

Essential: - NVQ Level 2 or 3 in Business Administration or similar qualification

Desirable: - Qualification in word processing / IT skills

Knowledge

Essential: - Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Desirable: - Knowledge of hospital administration system

Experience

Essential: - Basic Computer Skills

Desirable: - Customer Care Experience