Ward Clerk, ITU

• To work flexibly as part of the ward team, using their initiative and experience to ensure all their incoming work is appropriately prioritised and actioned.
• To be responsible for the maintenance of the ward's administrative processes and systems, contributing to their on-going development and improvement.
• To receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes and necessary paperwork is collated and in order; ensuring identity bracelets are available for nursing staff; compiling sets of required blank documentation for emergency patients; informing the nurse in charge or deputy of any query new patients may have.
• To answer the telephone, responding to all straightforward and complex questions and requests. Some issues raised may be of a sensitive nature and require tact and empathy when responding. Based on their own knowledge, to assess when to personally answer the question or action the request and when to refer it to a more senior member of staff, ensuring the caller is informed of the action to be taken
• To use the case note tracking system to record the location of case notes, ensuring that the tracking system is maintained and that staff with access to it can locate case notes over a 24 hourperiod.

• Excellent pension scheme and annual leave entitlement
• On-site Nurseries
• On-site staff cafes
• On-site parking
• Support in career development
• Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics

Essential

• A good standard of secondary education, including GCSE grade A-C or equivalent alternative qualification or experience
• Literacy level 1 or equivalent (GCSE A-C)
• Numeracy level 1 or equivalent

Desirable

• NVQ in Business and Administration or equivalent qualifications or experience
• Literacy and numeral level 2 or equivalent GCSE A-C

Essential

• Previous administrative experience
• Previous experience of working with and helping to maintain a range of office and administrative IT systems
• Previous experience of working in a customer facing service providing services directly to members of the public
• Experience of working in and contributing to the performance of a team

Desirable

• Experience of working in a hospital, either inside or outside of the NHS
• Experience of contributing to the development of administrative processes and systems