Ward Clerk - Cardiac and Stroke Receiving Unit

• Act as the first point of contact for patients, relatives, visitors and healthcare professionals, providing a professional and confidential service.
• Provide administrative, clerical and reception support to the Cardiac and Stroke Receiving Unit.
• Maintain accurate patient records, including admissions, transfers and discharges, using Careflow EPR and other Trust systems.
• Manage patient documentation, notes, admission and discharge packs.
• Answer and direct telephone calls and coordinate communication across departments.
• Support patient transfers, discharge planning and the timely processing of patient records.
• Manage correspondence, emails, post and departmental documentation.
• Update patient tracking boards, staffing boards and ward information systems.
• Assist with data collection, audits and reporting requirements.
• Maintain stocks of stationery and departmental supplies.
• Support relatives and visitors with non-clinical enquiries.
• Contribute to a safe, organised and welcoming ward environment.
• Work in accordance with Trust policies, information governance and confidentiality standards.

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

• We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.

Essential

• Good verbal and written communication with pataients, families and all staff members
• Understanding of Confidentiality
• Good IT skills (Microsoft package)