Ward Clerk- AMU/SDEC

In this fast-paced and rewarding role, you'll be at the heart of the Acute Medical Unit and Same Day Emergency Care service--supporting patients, assisting clinical teams, and helping to keep the department running smoothly. Every day brings new challenges and opportunities to make a meaningful difference in the patient journey.

Your key responsibilities will include

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Play a key role in creating a smooth, welcoming experience for all patients entering the AMU/SDEC.

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Keep our clinical teams running efficiently by maintaining accurate patient information across Careflow, Lorenzo, and Teletracking.

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Support patient care by preparing and organising notes, managing referrals, and ensuring appointments are booked promptly.

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Be the friendly first point of contact--handling enquiries, providing information, and helping patients navigate their visit.

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Work closely with staff across the unit, helping to keep communication flowing and ensuring daily operations run seamlessly.

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Take ownership of essential administrative tasks, including filing, updating activity data, managing stock, and coordinating transport when needed.

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Contribute to a safe, well-organised environment by upholding confidentiality, data accuracy, and Trust policies.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Qualifications and Knowledge

Experience