Ward Administrator
Mersey and West Lancashire Teaching Hospitals NHS Trust
Prescot, L35 5DR
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
2 September 2026
2 days left
Job description
Ward Administrator (Band 2) Location: Whiston and St Helens HospitalsHours: Monday to Friday 37.5 hours We are looking to recruit an enthusiastic and ...
Main Duties
- Meet and greet patients and visitors to the ward
- Answer telephone queries and liaise with patients and relatives
- Book and request patient appointments and discharge arrangements
- Maintain accurate patient records and ensure data quality compliance
- Return and manage case notes and ward documentation
- Ensure ward activity and appointments are recorded correctly
You will
- Have good IT and administrative skills, including experience of using patient systems or similar
- Demonstrate excellent communication and customer service skills
- Be organised, reliable, and able to prioritise workload effectively
- Work well as part of a multidisciplinary team and use your own initiative
Previous NHS or clerical experience is desirable but not essential.
This is a great opportunity to play a vital role in supporting patient care within a busy ward environment, working as part of a supportive and professional team.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Our Values
Essential
- We are Kind
- We are Open
- We are Inclusive
Qualifications
Essential
- Evidence of computer skills
- E C D L Course
- Basic literacy and numeracy skills enabling clear communication and record keeping
Desirable
- Word Processing
- Clait
- Customer Service Skills
- R S A 1 (or equivalent experience)
Knowledge and Experience
Essential
- Knowledge and experience of using patient information systems or equivalent
- Demonstrates ability to co-ordinate information from various sources in an accurate manner
Desirable
- Previous clerical experience gained in NHS environment
Skills
Essential
- Effective communication skills and ability to communicate with all levels of staff
- Polite telephone manner
Other
Essential
- Enthusiastic/motivated
- Ability to use own initiative/prioritise workload
- Reliable/punctual
- Ability to work flexibly across hospital sites / departments
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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