User experience administration support
Imperial College Healthcare NHS Trust
London, W2 1NYView on map(opens Google Maps in a new tab)
Salary
£31,066
Contract
Fixed-Term
Hours
Not specified
Closing date
6 October 2026
7 days leftJob description
We're looking for an efficient, friendly, and approachable administration assistant to join our user insights and experience design team. This is an e...
- To liaise with participating wards/department who collect patient experience data and ensure that the data collected in each area is correctly mapped to the area.
- To visit wards and departments on a regular basis to resolve simple technical issues and upload data as required.
- To enter paper surveys onto the patient feedback database system.
- To ensure that all data is accurately entered and accounted for within definitive timescales to meet required reporting deadlines.
- To check and audit paper surveys on a monthly basis.
- To greet patients/clients and visitors in a polite and respectful manner that promotes their sense of dignity at all times.
- To provide staff with a helpful and courteous support service and aim to resolve the problems in a timely manner.
- To have active input in the review of work instructions/protocols for thedepartment.
- Provide cover for colleagues as appropriate.
- Comply with written standard operating procedures and work practices.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.
Education/ Qualifications
Essential: - GCSE level including English & Maths or equivalent
Desirable: - NVQ Level 2 in Business Administration
Experience
Essential: - Experience working with the public in a customer orientated environment
Desirable: - Previous experience of working in Healthcare Environment
Skills/Knowledge/ Abilities
Essential: - Computer literate; - Able to write English to the appropriate standard necessary to fulfil the job requirements
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
29 September 2026
Last checked
29 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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