Urgent Mental Health Helpline Administrator
Kent and Medway Mental Health NHS Trust
Canterbury, CT1 1ADView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
9 days leftJob description
Exciting opportunity for Band 3 Administrator to join the Kent & Medway Urgent Mental Health Helpline- NHS 111 Opt 2 service. The service provides acc...
- It is important that the successful applicants exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has initiative, good communication and interpersonal skills, is able to prioritise workloads and can work to agreed timescales.
- You will be self-sufficient and required to manage own workload and mainly work without supervision on a daily basis but this is readily available
- Post-holders will be able to adopt a systematic and proactive approach e.g. ensuring previous documentation is available for follow up review
- Manage time effectively ensuring systems and processes are efficient and do not duplicate each other or overlap with other team members tasks
- You will work autonomously but will receive regular supervision and appraisals by their line manager
- Meet and greet either by phone or face to face - welcoming visitors in courteous/prompt manner and check contact details are up to date.
- Liaises with internal and external stakeholders on behalf of line manager, colleague or team member
- Ensure KMMH standards are adhered to in terms of all communications and timescales when answering the phone, the message to the caller and promptly redirecting where appropriate.
- Scrutinise and process email inboxes, determines urgency and importance and takes appropriate action
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway.
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together.
Training & Qualifications
Essential: - 9-4 GCSE English & Maths; - NVQ2/RSA 2 or equivalent
Desirable: - Experience in clinical or document typing; - Experience within NHS/mental health
Experience
Essential: - 2 years administration experience; - Experience in high quality customer services
Desirable: - Experience in NHS; - Experience using RIO
Knowledge & Skills
Essential: - Prioritisation & organisation of workloads; - Keyboard skills & knowledge of Microsoft Office packages; - Customer services experience
Desirable: - Knowledge of general office procedures
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
15 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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