Triage Facilitator - Rapid Response Service (Prescriber)

role will include oversight of the triage team, support rota management and

service flow, and providing clinical supervision, mentorship and guidance to

Band 6 colleagues and other members of the wider multiprofessional team as

appropriate.

post holder will undertake timely specialist palliative care assessments by

telephone, prioritise referrals according to clinical need, identify urgent or

unmet needs, and coordinate safe and responsive care and support plans,

including action within two hours of urgent referral acceptance where required.

may be received from 111/999, GPs, allied health professionals, community,

hospice, acute and virtual ward teams, as well as directly from patients,

families and carers. Calls may relate to patients already known to St Giles

Hospice or to individuals who have palliative / end of life care needs but are

not known to the organisation or specialist services.

autonomously and in collaboration with internal colleagues, along with other community,

primary care, acute and virtual ward colleagues, the post holder will support

rapid assessment, clinical decision-making, prescribing or referrals where

appropriate. Demonstration of clear communication with the multiprofessional

team, accurate clinical record keeping, and safe escalation of clinical risk,

support to junior staff members and coordination of service flow is required.

Prioritise and triage patients

presenting with a range of conditions including palliative, EOL and acute

conditions, making any necessary referrals in an appropriate manner.

Support the team in implementing and

evaluating personalised care planning, providing individual specialised

treatment plans, ReSPECT and advanced care planning for patients.

Support the team in providing

specialist palliative care and support to patients and their families in the

place they call home, as required in accordance with clinical based evidence.

Process and interpret pathology and

other diagnostic results as required.

Support the team in dealing with

clinical emergencies.

Liaise with external services and

agencies and the patients usual community teams to ensure the patient

continues to be supported appropriately.

Liaise with virtual ward teams to

support timely assessment, shared care planning, escalation and safe

community-based management where appropriate.

Delegate clinical responsibility

appropriately ensuring safe practice and the task is within the scope of the

practice of the individual.

Work closely with the St Giles at Home

community teams in supporting the needs of all patients under the community

services.

At times where service requirements /

patient demands, may require seeing patients in the community for face-to-face

assessments.

General-management, supervisory, teaching and training

Maintain and develop clinical skills

and specialist palliative care knowledge through active participation in

caseload management, in-house training, relevant external study days, and

continuing professional development.

In conjunction with the line manager,

establish and develop effective relationships with internal and external

colleagues, agencies, and organisations to promote the clinical services

offered by the Hospice.

To participate in Clinical

Supervision.

To attend meetings within the hospice

as required.

In conjunction with other clinical

departments participate in the delivery of training programmes regarding the

process of referrals and the advice line to Hospice staff and external

referrers and other interested groups.

To provide cover for colleagues as

required and appropriate.

Maintain strict confidentiality in

relation to staff, patient, and service information within St Giles Hospice.

Be required to participate in the

assessment of risk and thereby contribute towards clinical and corporate

governance agenda as appropriate.

Support and participate in shared

learning within the system.

Continually review clinical practices,

responding to national policies and initiatives where appropriate.

Participate in the review of

significant and near-miss events applying a structured approach.

Be subject to regular annual staff

performance and development review.

Be expected to produce work of a high

standard and to always promote quality.

and its commitment to Equal Opportunities for all present and potential members

of staff and patients.

Be expected to keep updated on all

matters relating to St Giles Hospice procedure and policy.

Adhere to the professional standards

set by the relevant professional body, ensuring registration remains current

and engaging in continuous professional development.

Uphold the Hospice philosophy, which

is based on an interdisciplinary approach, and participate fully in this model

of care.

Maintain accurate, timely and

contemporaneous records in line with professional standards, information

governance requirements, consent, confidentiality and data protection

legislation.

Recognise and escalate concerns

relating to deteriorating patients, urgent symptom management,

medication-related queries, risk, safeguarding, or unsafe situations in

accordance with Hospice policies and agreed clinical pathways.

Comply with lone working, community

working and personal safety procedures where duties require contact with

patients, families, carers or professionals outside the Hospice setting.

Demonstrate emotional resilience and

seek appropriate support, supervision and debriefing when managing distressing,

complex or sensitive conversations with patients, families, carers and

professionals.

Work in accordance with the NMC Code,

maintain current professional registration, and take responsibility for

revalidation and continuing professional development.

Adhere to St Giles Hospice safeguarding policies

and procedures, recognising and reporting concerns relating to adults,

children, families or carers in line with statutory requirements.

We may review applications before the application review

date, however, if you apply after the application review date, your application

may not be considered. We will accept applications until we have successfully

filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application

close date, then please consider that your application has been unsuccessful at

this time.

As part of your application your data will be managed in

line with St Giles Hospice Privacy Policy and kept for 6 months. If you would

like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/

St Giles Hospice is a registered charity founded in 1983 by the Reverend Paul Brothwell, originally to improve the care of local people dying with cancer.

We now support patients, and their loved ones, living with a terminal illness. Our dedicated team provides individually-tailored care, free of charge, either at the hospice or in patients own homes across our communities.

We spend close to £10 million a year providing our specialist services. With less than a quarter of this funded by the Government, we rely heavily on donations and income generation from the local community.

Personal Attributes

Essential: - Empathetic; - Team player; - Able to work under pressure; - Collaborative; - Ambassador for St Giles Hospice

Values

Essential: - Exhibits our hospice values and behaviours

Qualifications

Desirable: - Palliative Care/end of life care qualifications; - Clinical Supervision; - Data collection; - Clinical Governance; - Teaching Skills

Knowledge and experience

Skills

Other requirements