Triage Clinician

The Triage Nurse will provide clinical support, assistance and professional expertise to all Healthcare professionals in support of avoiding inappropriate hospital attendances and admissions, then referring onto the most appropriate service for the patient's needs. Working closely with, and acting as the referral point for the Urgent Community Response Team.

The primary objectives are to prevent unnecessary admission to acute care and to facilitate collaborative MDT management for patients closer to home. The role involves taking telephone referrals from GP's, West Midlands Ambulance Service, Community Nurses and all other Health Professionals. The triage Nurse will be expected to visit patients in their own home supported by the Medical Lead and Senior Practitioners if required. This will enable the Triage Nurse to receive further training to ensure clinical skills and competencies are maintained.

We are looking for enthusiastic and innovative individuals who possess excellent communication, customer care and IT skills. The candidates will have to be able to prioritise their own workload without supervision, have an excellent telephone manner and be able to work well on their own initiative as well as part of a team.

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Education & Qualifications

Essential: - First level Registered Nurse; - Evidence of Band 6 professional development

Desirable: - Physical Health Assessment

Knowledge & Training

Desirable: - Can demonstrate knowledge of research based practice.

Experience

Desirable: - Evidence of knowledge relating to caseload management and leadership/provision of support to others

Communication & Relationship Skills

Essential: - Must be able to commute to meet the demands of the role; - Able to communicate effectively with health care professionals and team members

Planning & Organisational Skills

Equality, Diversity, Inclusion and Trust Values