Transformation Lead

• Deliver defined elements of the EPR change and benefits workplan, supporting organisational readiness for go live.
• Coordinate and support structured impact assessments, pathway redesign and workflow change activity across services.
• Support benefits identification, baselining, tracking and evidence collection in line with the Full Business Case.
• Act as a point of contact for divisions and services regarding EPR related operational change.
• Ensure change activity is coordinated, documented, risk assessed and escalated appropriately.

Desirable

• Qualification or formal training in change management, quality improvement or project management.
• Training or qualification related to digital health, informatics or EPR systems.
• Training in benefits realisation, risk management or programme governance.
• Facilitation, coaching or engagement focused training

Essential

• Sound understanding of operational service delivery within an acute NHS environment, including patient pathways, clinical workflows and operational interdependencies.
• Practical knowledge of business change and digital transformation principles, including service readiness, adoption and embedding new ways of working.
• Knowledge of structured change activity such as impact assessment, workflow redesign, pathway improvement and action planning.
• Understanding of NHS governance and assurance processes, including risk management, issue escalation and reporting requirements.
• Awareness of the operational, workforce, patient safety, data and performance impacts associated with large scale digital change.
• Working knowledge of how digital systems (e.g. EPRs) support service improvement, standardisation and safer, more efficient care delivery.
• Knowledge of benefits identification, baselining and tracking, particularly non cash and quality benefits linked to operational change.

Essential

• Experience supporting and coordinating operational or service level change activity within a complex healthcare or similarly regulated environment.
• Experience working closely with clinical, operational and corporate teams to support the delivery of change or improvement initiatives.
• Experience coordinating actions, risks, dependencies or impacts across multiple teams or services.
• Experience supporting or facilitating pathway mapping, workflow redesign or service improvement activity, under defined programme or project objectives.
• Experience contributing to impact assessments, including identification of risks, mitigations and readiness actions.
• Experience producing clear reports, trackers or summary documentation for programme, project or governance forums.
• Experience working within established governance structures, escalating risks and issues appropriately.
• Experience using digital tools (e.g. spreadsheets, trackers, collaboration platforms) to manage information and track progress.

Essential

• Strong communication and interpersonal skills, with the ability to engage effectively with clinical, operational and corporate staff at all levels.
• Ability to facilitate discussions and workshops to support pathway mapping, workflow redesign, impact assessment and change planning activity.
• Ability to analyse processes and identify risks, impacts and improvement opportunities arising from operational and digital change.
• Well developed organisational and coordination skills, with the ability to manage multiple workstreams, actions and competing priorities.
• Ability to plan, track and report progress against defined change and benefits activities, maintaining accurate records and documentation.
• Ability to work collaboratively across professional boundaries, building effective working relationships and supporting teams through change.
• Confident and competent in the use of digital tools and systems (e.g. spreadsheets, trackers, collaboration platforms) to manage information, monitor progress and produce reports.
• Ability to apply professional judgement within defined programme objectives and governance arrangements.
• Ability to work independently within a defined remit, knowing when and how to escalate risks, issues or dependencies appropriately.
• Ability to adapt working style to meet service needs and delivery pressures, demonstrating resilience and a solutions focused approach.

Essential

• Ability to work flexibly to meet service needs.
• Commitment to equality, diversity and inclusion
• Commitment to improving patient care and operational performance.