Training& Development Coordinator

• Support the Head of People and Organisational Development in coordinating Tower's learning and

• Maintain an accurate overview of agreed training and development requirements across the

• Coordinate approved internal and external training, including trainers, providers, venues, online

• Work with managers and teams to identify and respond to learning requirements, referring

• Research relevant learning opportunities, course providers and costs and prepare information to

• Coordinate approved training requests, qualifications and workforce development activity and

• Promote learning opportunities and encourage staff engagement with continuing professional

• Provide practical feedback and suggestions to improve the accessibility, organisation and

• Practice Learning Time and training delivery
• Coordinate and chair Practice Learning Time sessions, including maintaining the schedule, liaising

• Support the development of Practice Learning Time programmes, presentations, slide packs and

• Support the design and development of internal training sessions, guidance, e-learning resources

• Deliver training within the postholder's knowledge and competence or following appropriate

• Coordinate and deliver Basic Life Support training, subject to maintaining the required knowledge

• Assist colleagues who deliver internal training with planning, materials, organisation, attendance

• Gather participant feedback and use it to recommend practical improvements to future sessions.
• Induction and onboarding
• Coordinate and support effective induction arrangements for new clinical and non-clinical

• Deliver agreed elements of the organisational induction programme, including an introduction to

• Maintain induction schedules, checklists, packs, presentations and supporting resources.
• Work with managers and subject matter experts to ensure new starters receive appropriate

• Coordinate clinical computer and systems training for trainees and other relevant staff using

• Support induction arrangements for trainees, medical students and other learners undertaking

• Monitor completion of agreed induction requirements, follow up outstanding activity and escalate

• Gather feedback and contribute to improvements in the onboarding experience.
• Clinical and non-clinical development
• Coordinate approved clinical and non-clinical training and development activity with the relevant

• Liaise with employees and managers regarding development requests, course arrangements

• Support relevant learning, development and competency programmes where appropriate, while

• Maintain records of agreed development activity, attendance, completion and supporting

• Prepare training requests and supporting information for consideration through Tower's agreed

• Training systems compliance and reporting
• Administer relevant learning and training systems and ensure staff are appropriately registered and

• Maintain accurate, timely and confidential training and development records, including

• Monitor statutory, mandatory and role-specific training completion and identify overdue or

• Issue reminders, follow up outstanding requirements and escalate continuing non-compliance to

• Run and maintain routine training compliance reports and provide accurate information for

• Identify apparent gaps, trends or discrepancies within training data and raise these with the

• Provide supporting evidence for workforce learning audits, inspections and compliance reviews as

• Contribute to improvements in training systems and processes that strengthen data accuracy and

• GPnav and digital development
• Support the promotion, implementation and ongoing development of GPnav and other future

• Develop and deliver approved GPnav demonstrations, training, guidance and supporting resources

• Support onboarding and implementation activity for employees, managers, customers and other

• Gather feedback from users, prospective customers and stakeholders and communicate issues

• Participate in user testing and implementation activity when required, recording and

• Support stakeholder engagement, relationship building and follow-up activity connected with

• Attend approved conferences, exhibitions, networking events and relevant primary care or digital

• Represent Tower professionally at external events and provide appropriate feedback and updates

• Education placements and external relationships
• Coordinate and support medical student inductions, timetables, work schedules and placement

• Support the coordination of trainee learning and development requirements as directed by the

• Coordinate trainer meetings, conferences and other approved learning events.
• Maintain effective working relationships with universities, colleges, NHS organisations, training

• Liaise with external providers regarding course content, dates, availability, costs, bookings, changes

• Identify potential partnership or learning opportunities and refer these to the appropriate lead for

• Policies processes and continuous improvement
• Contribute to the development, review, communication and implementation of learning and

• Apply agreed training and approval processes consistently and raise uncertainties or exceptions

• Support the introduction and communication of approved learning and development initiatives.
• Provide practical feedback and suggestions to improve induction, training and workforce

• Support systems and processes that enable managers and employees to take appropriate

• Communication administration and organisation
• Act as a central point of contact for routine training and development enquiries.
• Build effective working relationships with employees, managers, clinicians, trainees, students

• Communicate clearly and professionally through face-to-face, written and digital channels and

• Manage and prioritise a varied workload, maintain clear action records and meet agreed deadlines.
• Use Microsoft 365 and other relevant systems to produce correspondence, presentations, reports

• Coordinate meetings, training sessions and events and complete appropriate follow-up actions.
• Exercise initiative in resolving routine matters and escalate decisions, risks, expenditure or

• Work effectively independently and as part of wider teams and work flexibly across Tower sites and

• Financial responsibilities
• Obtain and record course information and costs to support training requests and approval

• Forward approved invoices and payment information to Finance in accordance with agreed

• Maintain accurate records of approved course costs and training agreements where required.
• The postholder does not hold or manage the organisational training budget and must not commit

Essential

• Understanding of effective training
• coordination and accurate record keeping.
• Awareness of confidentiality, information
• governance and data protection
• requirements.
• Understanding of equality, diversity and
• inclusion and how these apply to learning
• activities.
• Awareness of the need to work within
• competence and escalate clinical or strategic
• decisions appropriately.

Desirable

• Knowledge of statutory and
• mandatory training requirements
• in primary care.
• Understanding of adult learning
• principles and training evaluation.
• Awareness of primary care
• workforce, education and digital
• healthcare developments.

Essential

• Professional, approachable and supportive
• manner.
• Reliable, organised and accountable for
• agreed actions.
• Confident working with clinical and non
• clinical colleagues at different levels.
• Committed to continuous learning and service
• improvement.
• Discreet and trustworthy when handling
• confidential information.
• Flexible, adaptable and able to respond
• constructively to changing priorities.

Essential

• Ability to work flexibly across Tower Family
• Healthcare sites and attend approved
• external meetings and events.
• Ability to meet the travel requirements of the
• role.
• Commitment to Tower's values, policies and
• standards of conduct.
• Satisfactory completion of the checks
• appropriate to the role.

Essential

• Experience of coordinating training, learning
• events or a comparable programme of
• activity.
• Experience of managing varied administrative
• tasks, records, deadlines and follow-up
• actions.
• Experience of working with managers and a
• range of internal or external stakeholders.
• Experience of preparing presentations
• guidance, reports or learning resources.
• Experience of delivering information, training
• or presentations to individuals or groups.

Desirable

• Experience within primary care, the
• NHS or another regulated
• environment.
• Experience of coordinating
• induction, mandatory training or
• workforce development.
• Experience of chairing or
• facilitating meetings or learning
• sessions.
• Experience of supporting trainees
• students or placements.
• Experience of demonstrating
• promoting or supporting the
• implementation of a digital product
• or system.

Essential

• Good standard of general education
• including English and mathematics or
• equivalent.
• Evidence of relevant continuing professional
• development.
• Willingness to undertake training required for
• the role and maintain relevant competence.

Desirable

• Relevant Level 3 or higher
• qualification in learning and
• development, training, business
• administration, HR or a related
• subject.
• Current BLS instructor or
• equivalent training qualification.

Essential

• Excellent organisational and time
• management skills, with the ability to manage
• competing priorities and meet deadlines.
• Clear, confident and professional written and
• verbal communication.
• Ability to coordinate meetings, events
• trainers, resources and attendance.
• Ability to deliver agreed induction and
• training content effectively within knowledge
• and competence.
• Ability to chair meetings or learning sessions
• and maintain focus on the agreed agenda.
• Strong attention to detail and ability to
• maintain accurate confidential records.

Desirable

• Ability to create e-learning or
• digital guidance resources.
• Confidence delivering external
• product demonstrations or
• supporting customer onboarding.
• Experience using an LMS, HR
• system or training compliance
• platform.
• Ability to gather and communicate
• structured user feedback relating
• to digital systems.