Trainee Pharmacy Dispenser

The Trainee Pharmacy Dispenser will have the opportunity to work amongst a friendly supportive team whilst learning to deliver a safe, effective and caring service for patients and other service users. The role will focus on ensuring that efficient and high-quality customer experience is maintained. Appropriate training will be provided for the successful candidate to carry out the role.

Supporting the preparation of labels using the pharmacy computer system, Wellsky, and assisting in the assemble of outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).

Meet and greet Pharmacy visitors and assist with their requirements.

Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products

With supervision from a trained member of staff, dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.

Provide support when required to the stock management. This may include ordering, receiving, checking off stock and loading the robot with stock.

Raise any queries with stock and work with procurement team to resolve stock queries and discrepancies.

Assist with the removal of expired, unwanted and overstocked drugs and inform a senior member of staff.

Assist with the emptying of the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP with supervision.

Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales. Following successful participation in a Healthcare Assistant course.

Actively participate to minimise waiting times whilst maintaining high level of customer satisfaction.

Assures service quality and patient safety, by following SOPs and Health and Safety policy

Proactively sharing suggestions for ways to improve the way we work and utitlise best practices.

Establish and maintain excellent working relationships and good communications with patients and Trust employees.

Contribute to the teamwork ethic to enable the best possible service and care to patients.

Communications and Working Relationships

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.

Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford upon Avon, George Eliot, University Hospital of Coventry and Warwickshire and St Cross (Rugby) hospitals; estates and facilities management at Warwick, Stratford upon Avon and Ellen Badger hospitals, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.

There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.

A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.

There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.

Qualifications

Experience

Skills

Personal Qualities