Thoracic Cancer Pathway Coordinator and Scheduler

• Coordinate care for patients coming through the 2WW Pathway. Work with a range of clinical and non-clinical staff in the cancer pathway. Provide and receive complex information about patient care and interpret the patient plan for other clinicaland non-clinical staff. A key aspect of this role involves daily communication with patients, relatives and carers and other healthprofessionals. The information and nature of communication required is sensitive due to the nature ofcancer and therefore communication in this context requires a high degree of empathy, understanding,diplomacy, honesty, and integrity. To have a good knowledge and understanding of the Thoracic Cancer Pathway and an understanding ofthe radiology tests arranged, and further tests that may subsequently be requested. To provide non-clinical advice and information using good communication skills to navigate patientsthrough what will be a time of great anxiety and where patients may be highly distressed. Assist with requesting extra investigations as required e.g., blood tests. Following up and tracking results and acting on results in a timely, appropriate manner. Support the delivery of patient education using Making every Contact Count. Provide basic advice and refer on or signpost to other sources of support. Co-ordinate and organise appointments and assessments as required and to exchange that informationclearly and concisely dealing with anxiety, cultural or language difficulties. Plan and organise complex programme for co-ordination of patient pathway. Co-ordinate handover with other Teams to facilitate safe and effective transition of care between servicesto provide seamless support for patients. Facilitate communication between different clinical services to provide speedy service for patients withsuspected cancer. Document and monitor all aspects of care coordination and service delivery, supporting data collection foraudit. To ensure that high standards of documentation and care planning for patients are maintained. Coordinate care for patients coming through 2ww pathway and national optimum lung cancer pathway, andtargeted lung health check
• For further details please see attached JD&PS.

Essential

• NVQ Level 3 in Business and Administration or equivalent level of qualification/ equivalent demonstrable experience
• Recognised work processing / typing qualification.
• Willing to undertake further learning and development courses

Essential

• Able to use own initiative and work without supervision
• Effective organisation skills
• Ability to communicate both verbally and non- verbally on a daily basis with people at all levels

Desirable

• Proven knowledge of National Cancer Waiting Times targets Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies Proven knowledge of Thoracic Cancer Pathway and potential interventions and terminology