Therapy Services Administrator
Royal Free London NHS Foundation Trust
London, N18 1QX
Salary
£30,630 to £32,346
Contract
Permanent
Hours
Not specified
Closing date
14 September 2026
13 days left
Job description
An opportunity has arisen for a highly motivated administrator to join Therapy Services in the post of Therapy Administrator for a permanent contract ...
This is a front of house role involving reception duties dealing with a high volume of patients and telephone calls. The successful applicant will be working with qualified Allied Health Professionals, Therapy Assistants, Clinical and Professional Leads and their administrative colleagues.We are seeking to appoint a positive individual to work within our very fast paced service. Applicants should be able to demonstrate organisational skills, be a committed team player with the ability to prioritise their own workload and work well under pressure. Excellent interpersonal and communication skills are essential with the role requiring high levels of face-to-face and telephone communication.
You will be required to ensure that the patient experiences a smooth journey throughout their care from referral receipt to the last appointment. This role involves daily patient contact whether it is face to face, telephone, or email. You will be booking, cancelling, rescheduling and ensuring appointments are utilised to maximum capacity.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
This role is based in the Therapies Department at North Middlesex University Hospital. You will be part of a small admin team working closely with outpatient therapists and patients. We are a friendly and supportive team looking for a self-motivated and flexible individual who is eager to develop and use their initiative.
Education and Trust Values
Essential
- NVQ3 or equivalent or relevant practical experience.
- Able to produce evidence of good basic education including numeracy and literacy skills
Values
Essential
- Demonstrable ability to meet Trust Values
Experience
Essential
- Managing busy workload and conflicting priorities.
- Handling confidential and sensitive information in accordance with Data Protection Act
- Excellent verbal and written communication both face to face and via telephone
- Good knowledge and proficiency with Microsoft packages to include Word, Excel, PowerPoint, Outlook
Desirable
- Experience of front of house working in high volume public service
- Understanding of NHS ethos, processes and systems
- Full range of administrative procedures, software programmes
- Able to diffuse potential conflict or aggressive situations
Skills and Abilities
Essential
- Ability to learn new software programmes
- Maintains confidentiality and observes Governance and Data protection
- Ability to work as a member of a team
Desirable
- Ability to plan, prioritise and organise a number of activities and balance conflicting demands
Personal qualities and attributes
Essential
- Able to demonstrate initiative, flexibility and self-motivation in completing tasks
Desirable
- Ability to manage distressing or emotional circumstances and awareness of when to escalate
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
1 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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