Therapies Administrative Assistant
Homerton Healthcare NHS Foundation Trust
London, E9 6SRView on map(opens Google Maps in a new tab)
Salary
£31,554 to £33,270
Contract
Permanent
Hours
Not specified
Closing date
27 October 2026
7 days leftJob description
An opportunity has arisen for an enthusiastic and highly motivated individual to join Therapy Services in the post of Receptionist at Homerton Healthc...
- To be the first point of call for patients and staff member when entering the department, contributing to the overall efficient and effective running of designated outpatient clinics.
- To work closely with Supervisor, APP'S, Physiotherapist, Speech and Language therapist and Dietitians to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
- To manage the booking of designated new & follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with supervisor/Service Manager and clinicians to ensure patient care is not compromised
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Education / Qualifications
Essential: - GCSE Grade A-C English and Mathematics or equivalent
Desirable: - Relevant training in admin and customer care areas
Skills/ Abilities
Essential
- Excellent organisation skills
- Ability to prioritise a competing and demanding workload
- Excellent oral and written communication skills
- Working understanding of windows-based applications e.g., Word, Excel, Access
- Effective time management skills.
Desirable: - Ability to use databases and spreadsheets including Microsoft Excel.; - Ability to manipulate data and undertake simple audits.
Experience
Essential
- Previous experience administration or reception experience
- Customer services experience
- Experience of developing rotas and ensuring consistent cover for service in times of low staffing
- Experience of using patient information management systems. Working knowledge of Data Quality issues
Desirable
- Previous experience of working in acute hospital settings.
- Experience of using Microsoft teams; attend anywhere and Envoy tech text messaging
- Experience of systems such as EPR (Electronic patient records), EMIS and ESR.
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Knowledge/understanding of the Data Protection Act
- Understanding of current NHS policies and targets affecting service delivery
- Knowledge of office procedures including creating and maintaining adequate filing systems
- Knowledge of scheduling systems
Desirable: - Basic knowledge of therapy service types of activity
Other Requirements
Essential: - Accuracy and attention to detail; - Commitment and adherence to equality, diversity and inclusion
Trusts Values
Essential: - Understanding and demonstration of the Trust Values
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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