Temporary Care Navigator (Maternity Cover)
Dr Thorniley-Walker and Partners
Boldon Colliery, NE35 9ANView on map(opens Google Maps in a new tab)
Salary
£12.92
Contract
Fixed-Term
Hours
Not specified
Closing date
9 October 2026
9 days leftJob description
To cover maternity leave from November Part time Receptionist form part of a multi-disciplinary team within primary care and support the clinicians in...
The following are the core responsibilities of the job. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. You will work within your capabilities and:
Patient Contact.
Acknowledge all patients at reception.
Make / cancel appointments as necessary for surgeries as per appointments system with focus on ARRS roles
Accept ambulance bookings as necessary.
Accept prescription requests.
Issue repeat prescriptions on request - incorporating Acute and Repeat Prescriptions and put for reprinting / review as necessary.
Make / cancel appointments for clinics.
Deal with patient complaints / queries when possible or pass on to the Practice Manager.
Take requests for house calls / visits.
Deal with enquiries for the following;
Patients
GPs.
Transfer main telephone to GP on call as appropriate.
Maintain the confidentiality of the patient and other practice information at all times.
The following are the core responsibilities of the job.
There may be, on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels. You will work
Patient Contact.
Acknowledge all patients at reception.
Make / cancel appointments as necessary for surgeries as per
appointments system with focus on ARRS roles
Accept ambulance bookings as necessary.
Accept prescription requests.
Issue repeat prescriptions on request - incorporating Acute
and Repeat Prescriptions and put for reprinting / review as necessary.
Make / cancel appointments for clinics.
Deal with patient complaints / queries when possible or pass
on to the Practice Manager.
Take requests for house calls / visits.
Deal with enquiries for the following;
Patients
GPs.
Transfer main telephone to GP on call as appropriate.
Maintain the confidentiality of the patient and other
practice information at all times.
We are Patient focused,Professional and confidential,Protect patient confidentiality at all times.
We are Good communicators and effective care navigators
Experience
Essential
- Polite and confident
- Flexible and cooperative
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Commitment to ongoing professional development.
Desirable
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
Qualifications
Essential: - Educated to GCSE Level or equivalent
Desirable
- Experience of working in a healthcare environment
- Experience of working with the general public
- Knowledge of computers
- Excellent telephone manner
- An understanding of the requirements for patient confidentiality
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
29 September 2026
Last checked
30 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related