Telephonist/Receptionist

To provide a comprehensive Receptionist/Telephonist service at Harplands Hospital, ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.

To excel you will be an enthusiastic, caring and compassionate person who is looking to work within a Trust that is ambitious to perform well and has been told by the Care Quality Commission that it is the fastest improving Mental Health Trust in the Country.

You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.

You must have a calm disposition, well organised, have a flexible approach, ability to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.

Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.

You will be expected to provide cover for other staff for annual leave and other absences.

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.

Experience

Essential: - Operational switchboard and reception experience

Desirable: - Working in a busy office environment will be an advantage

Qualifications

Essential: - Good general education

Knowledge and skills

Essential: - Flexibility, good communication skills, ability to prioritise.