Telephonist

Telephone calls are answered promptly and clearly and in line with the

practice protocol

Calls are answered clearly, simply and with warmth, conveying accurate

information to the caller

Deal with in-coming calls and pass on the appropriate information to the

relevant personnel which will include appointment requests, follow ups, test

results to name just a few of the types of enquiry

Confidentiality is maintained at all times

Make external calls on behalf of the Practice to patients and external

agencies to pass on messages on behalf of the clinical team

To use the computer to check

records, and enter information on the computer as appropriate

Attend practice staff meetings as

requested and whenever possible

The duties listed above may change

in the light of developments within the practice and are subject to review.

Implementation of any changes will be by mutual consent.

To work together with the other

staff to ensure the smooth running of the practice

Telephone calls are answered promptly and clearly and in line with the

practice protocol

Calls are answered clearly, simply and with warmth, conveying accurate

information to the caller

Deal with in-coming calls and pass on the appropriate information to the

relevant personnel which will include appointment requests, follow ups, test

results to name just a few of the types of enquiry

Confidentiality is maintained at all times

Make external calls on behalf of the Practice to patients and external

agencies to pass on messages on behalf of the clinical team

To use the computer to check

records, and enter information on the computer as appropriate

Attend practice staff meetings as

requested and whenever possible

The duties listed above may change

in the light of developments within the practice and are subject to review.

Implementation of any changes will be by mutual consent.

To work together with the other

staff to ensure the smooth running of the practice

To cover other Telephonists

holidays as per rota.

To learn and implement new

procedures as appropriate

We are a friendly family orientated general practice with 16500 patients split across 3 sites in rural Gravesham and the outskirts of Bexley, Kent.

The practice is a training practice and provides training opportunities across all disciplines.

Like all of Primary Care it is a busy and demanding environment, which can be challenging at times, the right candidate will be enthusiastic and motivated, dedicated but also sensitive to dealing with patients effectively but kindly at all times.

The role is subject to a Standard DBS check.

General

Desirable: - Computer literate

Qualifications

Essential: - O Level or GCSE English and Maths

Experience

Essential: - Experience of reception/telephony work in a customer focused setting

Desirable: - Experience of working in a GP Practice