Team Leader Opportunities x2
Pathfields Medical Group
Plymouth, PL3 6HG · PLYMOUTH, PL4 9BL · PLYMOUTH, PL5 3BN · PLYMOUTH, PL1 5AJView on map(opens Google Maps in a new tab)
Salary
£14.86
Contract
Permanent
Hours
Not specified
Closing date
27 November 2026
15 days leftJob description
Team Leader Opportunities - Patient Services Team x 2 Pathfields Medical Group 27 Hours per Week Across all six sites in Plymouth Are you an experienc...
Responsible for leading our reception and patient advisor teams, ensuring the smooth day-to-day operation of front-line services. This role focuses on patient experience, reception service delivery, appointment management, team performance, workforce planning, and operational support across our practice sites.
Responsible for leading our Care Navigation function and supporting the delivery of efficient patient access services. This role includes oversight of patient access pathways, NHS App promotion, System Connects processing, functional illness processes, staff management, service improvement initiatives, and maintaining Standard Operating Procedures (SOPs).
- Lead, motivate and support a dedicated team of Patient Advisors or Care Navigators.
- Conduct regular one-to-one meetings and support staff development.
- Manage team performance, attendance and wellbeing.
- Assist with rota planning and workforce management.
- Support recruitment, induction and probation processes.
- Ensure patients receive a high-quality, accessible service.
- Monitor operational performance and identify opportunities for improvement.
- Develop and maintain effective processes and Standard Operating Procedures.
- Work closely with managers, clinicians and colleagues to improve services.
- Champion excellent patient care and customer service.
We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.
We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.
Experience
Essential
- We are seeking individuals who have:
- Previous experience in a supervisory or leadership role.
- Experience working in healthcare, primary care, customer service, or administrative environments.
- Excellent communication and organisational skills.
- Strong IT skills and confidence using digital systems.
- The ability to manage competing priorities and perform well under pressure.
- A positive, proactive and supportive leadership style.
- A commitment to delivering excellent patient services.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 November 2026
Last checked
5 November 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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