Team Based Administrator

Has excellent communication and interpersonal skills.

Is well organised and able to manage competing priorities.

Has experience of working in an administrative role.

Possesses good IT skills, including Microsoft Office applications.

Has strong attention to detail and accuracy.

Works well as part of a team while also being able to use their own initiative.

Demonstrates a caring, compassionate and professional approach when dealing with children, families and colleagues.

The role requires excellent organisational, communication and IT skills, with the ability to manage competing priorities, maintain confidentiality, and work flexibly to support service delivery. The post holder will contribute to the smooth running of the service by supporting clinical pathways, workforce administration, data quality, and continuous service improvement while adhering to Trust policies, procedures and safeguarding requirements.

Full duties can be found within the Job Description

Provide comprehensive administrative support to clinical teams

Act as a key point of contact for children, young people, families, carers and professionals, responding to enquiries professionally and escalating issues where appropriate.

Manage telephone calls, emails and enquiries professionally and courteously.

Process referrals and support waiting list management.

Book, rearrange and cancel patient appointments using clinical record systems (i.e. Rio).

Maintain accurate patient records on electronic patient record systems in line with MPFT policies and procedures.

Support Team Leader to produce reports, statistics and documentation to support service performance and quality standards.

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Qualifications

Essential: - GCSE Grade C or equivalent; - Work/Text Processing Level III or equivalent; - ECDL/CLAIT IT qualification or equivalent

Desirable: - NVQ Level III Business Administration; - Audio typing experience

Knowledge and personal attributes

Experience

Desirable: - Experience using Rio