Team Administrator
East London NHS Foundation Trust
Bedford, MK41 6AT
Salary
£28,392 to £31,157
Contract
Permanent
Hours
Not specified
Closing date
9 September 2026
7 days left
Job description
The countywide Early Intervention in psychosis service are looking for an enthusiastic and team player candidate for a band 4 administrative role to p...
- Receive and appropriately manage all incoming calls and visitors, ensuring a courteous, helpful, and professional response at all times.-Provide a comprehensive administrative / Secretarial support to the Operational Lead and team/service. Including processing all reports, correspondence and documentation.
- Ensure that all incoming post is date-stamped and distributed to the appropriate persons, and that out-going mail is sorted according to internal, external departments and relevant agencies
- Check Rio system for weekly admissions/referrals and discharges and sending out reminders for overdue discharge summaries.
- Coordinate the collection of and update of patient information on files and on team/service database systems ensuring data quality is monitored and any concerns raised.
- Develop and maintain information-gathering systems for the team and as required, prepare reports and audits from the data gathered
- Communicating with patients / Staff legal professionals, other clinicians and members of the multidisciplinary team as appropriate
- Arrange appointments, clinics and bookings for the Operational Lead service/team.
- Communicate effectively with a wide range of people from different backgrounds. Dealing sensitively and tactfully with clients and their parents/carers in person, or on the telephone.
- Have excellent verbal, written and communication skills
In addition to the above duties, the successful candidate is expected todeal sensitively with service users or their carers/relatives who may be distressed. To exercise judgment when dealing with inquiries and resolve patient problems by providing information and advice regarding appointments or the service as appropriate, or by passing on to the appropriate team member.
As required to work flexibly to provide reception and switchboard duties including answering the telephone, taking messages, transferring calls and dealing with clients who may drop in to visit the clinicians.
To take and relay clear messages. This includes handling queries from other professionals and obtaining information to enable these to be dealt with as effectively and speedily as possible.
To use information technology for a range of purposes
To induct new staff to appropriate filing and administration systems
Maintain office-filing systems and ensure information relating to service users is accessible to relevant staff, ensuring confidentiality at all times.
Book interpreters and translators for clients appointments and monitor confirmation of bookings and action as appropriate.
Upload admissions/referrals and discharge and other documents onto Rio and retrieving information/documents from Rio.
Provide clerical support to team members including opening, withdrawing, archiving and closure of case records and filing.
Report to the Operational Lead Business Support Lead any issues that are of concern relating to health and safety of the building.
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Unfortunately we are unable to offer sponsorship for this role.
Qualifications
Essential
- Educated to GCSE standard or NVQ3 or equivalent o
- Good standard of Written and Spoken English
Desirable
- Other relevant qualifications
Skills and knowledge
Essential
- Computer Literacy :word processing skills (MSOffice Word), 40-45 wpm typing speed and Data entry skills
- Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing
- Ability to prioritise workload, and plan and organise own time effectively
- Exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
- Ability to work as part of a multi disciplinary team in a pressured environment , Able to work under pressure and excellent organizational skills
Desirable
- Knowledge of Access/Patient Administration systems ,Other windows packages for example Excel, PowerPoint and Outlook, Application of technology in the office i.e. Email and Networking
Experience
Essential
- Significant experience of working as part of an administrative team.
- Minuting meetings
Desirable
- Experience in a health/mental health, education or social services environment.
- Experience of working in a culturally diverse inner city area.
Other requirements
Essential
- Professional Accountability,Flexibility, Equal Opportunities,Confidentiality
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
2 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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