Team Administrator
Black Country Healthcare NHS Foundation Trust
West Bromwich, B70 8NLView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Fixed-Term
Hours
Not specified
Closing date
26 November 2026
13 days leftJob description
To support clinical services in providing efficient administration resources to safely manage the daily demand of referrals entering our services and ...
- Manage the processing of new referrals into the service in accordance with locally defined Standard Operating Procedures.
- This may include registration of new patients onto the Electronic Patient Record (EPR) system and creating new referrals.
- Process referrals appropriately by booking appointments for groups or treatment and clinic appointments as required, arranging cancellation of appointments and rescheduling where requested in a timely manner.
- Manipulation of the Electronic Patient Record system to enter and retrieve patient data as required to support the navigation of referrals
- Managing all incoming telephone calls politely and efficiently, taking messages as required and navigating all calls appropriately in line with the Standard Operating Procedure.
- Always providing a high standard of communication with a patient centred approach
- Communicating effectively with internal and external stakeholders, acting as an ambassador for the organisation when responding to queries by telephone or electronically.
- Preparing documentation in the form of letters and other correspondence as directed by the clinical team in an appropriate format
- Process incoming/outgoing post, taking appropriate action as defined by local Standard Operating Procedures
- Sending clinical correspondence as directed to GPs, internal teams, voluntary sectors and other organisations as required using secure methods of electronic communication such as Docman or e-mail and by post.
- Carry out procurement of office supplies, review stationery requirements, order printed stationery and other ad hoc items as required by the team.
- Maintain effective diary management as required by line manager.
- Take notes or minutes, prepare agenda and action logs to support meetings as required as defined by operational procedures
- Undertake the administrative tasks of requesting services including the submission of works tickets and urgent requests for maintenance/estates via the Helpdesk, IT, and Information where appropriate under the direction of the line manager.
- To provide training and mentor junior staff and apprentices with support and guidance from line manager.
- As necessary, be responsible for the administration of petty cash and use of safe in line with Financial Procedures.
- Use and maintain knowledge of current IT systems, support with implementation and development of new systems and information technology as required.
- To work as part of a wider administration and clerical team providing cover and support to colleagues throughout the Locality during periods of annual leave or sickness to ensure a continuous and seamless provision of service. This may include front of house services or reception duties as and when required.
- Take responsibility for your own understanding of Information Governance, confidentiality, security, data protection and Caldicott Principles.
- To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality administration service.
- Comply with and actively promote BCPFT policies and procedures.
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- CAMHS
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.
Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.
Qualifications
Essential: - 5 GCSEs at grades A-C (or equivalent); - Business Administration / Customer Service qualification L2
Desirable: - Evidence of continued development or training
Knowledge
Essential: - Working knowledge of ICT - MS Office Applications; - Working knowledge of confidentiality and data protection
Experience
Essential: - Significant experience of working in an office environment; - Demonstrable organisational skills; - Demonstrable communication skills
Desirable: - Experience of taking minutes/notes in meetings
Skills
Essential: - Team player with the ability to work as part of a team or on own initiative; - Willing to learn and develop existing skills
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
12 November 2026
Last checked
13 November 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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