TB Administrator

As a TB administrator, the post holder will work as part of a dynamic multidisciplinary team in delivering effective support across North Central London (NCL) TB network.

The post holder will represent the TB service and will be 'the first point of contact' for patients and stakeholders. Therefore, they will need to work efficiently and demonstrate professionalism, initiative, and sensitivity always.

The role will require the post holder to be flexible in their approach to their working day. This will involve working across the NCL TB network.

Arrange all appointments for clinics, in close liaison with and at the request of the nursing and medical team.

Refer contacts to other TB services for appointments and chase up screening outcomes as requested by TB nurses.

Collate patient records, prepare files for clinic and re file notes.

Notify GPs and patients of X-ray reports/ letters as requested by Consultant and TB Nurse Specialists

Provide front-line reception ensuring the reception area is always manned to receive patients and support all clinics.

Manage telephone, and personal enquiries pertaining to patients, including situations where people may be upset, anxious or angry. The post holder will be expected to manage these situations in a calm, efficient and polite manner.

Ensure that all patients are reminded of their appointments in advance.

Enter outcomes in an accurate and timely manner.

Maintain diaries as required.

Cooperate in the introduction of new technology and new working practices to ensure the smooth running of the department.

Partnership working

Attend and participate in case review, cohort review and team and network meetings.

To attend, participate and provide administrative supportto the weekly site MDTs.

Contribute to building an effective team in exchanging views, ideas and communicating effectively.

Attend and participate in cohort review and case review meetings, providing support as required.

Assist in the induction and training of new staff.

Work collaboratively as part of an integrated team.

Liaise with UKHSA re referral of contacts/outcomes of contacts screened external to NCL TB service.

Professional responsibilities

Attend service training and study courses as required for personal development and/or advancement of the service.

Ensure 100% compliance with MAST training.

Be aware and adhere to policies relevant to the TB nursing service.

Participate in Trust and local initiatives as required.

Adhere to the policies and procedures of the Trust.

Be responsible for confidentiality in line with trust policies and procedures.

Responsibility for information

Manage the generic email account daily and action all email appropriately.

Look up and action results in a timely manner.

Ensure that all clinical activity is recorded according to trust policy.

Accurately input data using a variety of trust IT systems and the NTBS in a timely way.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Whittington Health Core Values

Essential: - Demonstrate ability to meet Trust values: Innovation Compassion Accountability Respect Excellence

Education / Qualifications

Skills & Abilities

Knowledge & Experience

Desirable: - Reception work in an NHS or non-NHS setting

Personal Qualities

Essential: - Good communication skills: Oral and written.; - Positive approach to teamwork

Other

Essential: - Flexible approach; - Willingness to work across NCL sites.