Talking Therapies Operational Manager

• Responsibility for Service Delivery and development for defined Geographical areas
• To provide highly effective people management, including Line Management responsibilities
• Support the development of the operational aspects of service development
• To be an innovator who embraces change and strives for excellence

• Service Manager and Management team
• Clinical Lead
• Clinical Team Leads
• Advanced and Senior Therapists
• Therapists and other healthcare staff
• Administration/Reception staff
• Patients & Relatives
• General Practitioners
• Local authorities
• Social services

• To be responsible for the operational management of service delivery in given localities, reporting to the Service Manager and working alongside the Clinical Team Leads, Lead Operations Administrator and wider Talking Therapies team.
• To hold Line Management and Meta Line Management responsibility, including the management of performance, sickness, career progression/development and welfare
• The post holder will promote quality in all areas of service work and support the Service Manager/ Clinical Lead in the identification, development and implementation of improvements
• The post holder will support the selection and employment of staff within budget.
• The post holder will have responsibility for non-clinical risk management and health and safety in the workplace.
• The post holder will ensure that the culture is conducive to good health, safety and security. This includes the mental as well as physical health and safety of clients and service staff.
• The post holder will maintain and develop the use of IT systems and staff skills within this area.
• The post holder is responsible for initiating and, with support from the Service manager and Clinical Team leads where required, implementing service developments and projects to improve team and organisational performance

• The post holder will be responsible for supporting the implementation of policies and operating procedures for mental health across the organisation. These will include operational aspects, including governance and audit.
• The post holder will support the development of appropriate consultation with service users regarding the working of the service.
• Contribute to the development of services for the community less likely to access services,, responding to the identified mental health needs of each locality, ensuring services are tailored to the specific needs of each community [homeless, prison, new mothers], ethnic group [Black, Asian, Polish, Portuguese], disability [hearing / long term conditions/ carers], and age [older persons / young adults].
• Work collaboratively with colleagues in the 3rd sector to facilitate awareness of our Talking Therapies service
• Work closely with both the Service manager and Clinical Team Leads to ensure service delivery targets and workforce development targets are achieved.

• To be a positive and influential member of the team, contributing to a positive work environment and a team ethos of providing excellent patient care in an effective and efficient manner.
• To be a positive ambassador for DHC Ltd with particular focus on the Talking Therapies service and its promotion with key stakeholders
• To support the operational running of the team, including (but not limited to) monitoring of waitlists of all pathways and taking action where required, managing complaints and ensuring locations are available that meet both staff and patients needs
• All employees have a duty and responsibility for their own health and safety and the health and safety of colleagues, patients and the general public.
• All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies.
• It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
• This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.

• Apply and adhere to agreed policies, procedures, and protocols, including national initiatives and propose changes for improvements to departmental working practices.
• Participate in reflection, self-evaluation and continuous professional development, including performance review. Ensure mandatory training is up-to-date at all times.
• Contribute to ongoing projects as required.
• Maintain and encourage safe working practices and environment in accordance with local Health and Safety policies.
• Comply with the requirements of the Caldicott Report, Data Protection Act, Access to Health Records Act and subsequent legislation issued in relation to confidential data.

• 27 to 33 days Annual Leave plus bank holidays (dependent on NHS-related experience)
• Opportunity to buy or sell annual leave days
• We provide opportunities for training and career development
• Membership of the NHS pension scheme

Essential

• Experience of working as an operational Leader.
• Experience in managing the performance and welfare of others.
• Experience in managing the operational aspects of service delivery.
• Experience in providing effective Line management.
• Working to achieve Governance standards, including management of complaints and Incident management.
• Worked in a service where agreed targets were in place.

Essential

• Highly developed communication skills in a range of formats to a diverse audience, including highly sensitive and complex information.
• Highly developed people management skills with the ability to motivate, develop and inspire others as well as manage performance, sickness and welfare as required.
• Highly developed organisational skills, including the organisation of others.
• Experience in providing operational leadership.
• Competent IT skills, including working knowledge of Microsoft Office.
• Ability to monitor operational processes within the service and know when to escalate or take action.
• Ability to be an advocate for service, to develop and promote the service to all stakeholders.
• A can do attitude who can meet targets, stay calm under pressure and promote a positive, safe work environment.
• An understanding of mental health.
• Commitment to challenging the stigma of mental illness, seeking to break down barriers to treatment and recovery through continuous service improvement.
• Experience of working with diverse communities and within a multicultural setting.
• Ability and willingness to regularly travel to locations throughout the organisation, some of which are rural and not accessible by Public Transport.