Switchboard Operator
Swansea Bay University Health Board
Swansea, SA6 6NLView on map(opens Google Maps in a new tab)
Salary
£26,813 to £27,890
Contract
Permanent
Hours
Not specified
Closing date
1 November 2026
11 days leftJob description
We are looking for additional switchboard staff to join our team in Swansea. At the moment, we have an opening for three 37.5-hour per week roles. You...
As the first point of contact for the telecommunication service of the Swansea Bay UHB, operators are responsible for providing a responsive and efficient switchboard / information service 24/7 to all service users
To develop and maintain an understanding of the organisations functions including departments working practices and medical terminology to ensure accurate connection and assistance to callers
Respond to all Medical Emergency calls, activating Emergency procedures in accordance with Health Board Policies & Procedures and following the departmental recording and reporting process.
Respond to Alarms, initiating Emergency procedures in accordance with Health Board Policies & Procedures, applying departmental recording and reporting process.
Respond to Major Incident alerts, activating Major Incident Procedures in accordance with the HB and Hospital Major Incident Plans.
The ability to speak Welsh is essential for this post.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Qualifications
Essential
- Educated to Vocational Level 3 or able to demonstrate the equivalent level of knowledge skills and experience
- Knowledge of Switchboard processes, polices and information systems in order to deal with a range of routine and non-routine activities.
Desirable: - NVQ or equivalent in Call Handling or Customer Services
Experience
Essential
- Demonstrable experience in a call handling role/fast moving customer service environment
- Computer/Keyboard Skills
- Experience of following set procedures
Desirable: - Hospital/Healthcare Environment and terminology
Skills/Abilities
Essential
- Welsh Language Skills are essential at level 4 or 5 in understanding, speaking, reading, and writing in Welsh
- Effective inter-personal skills with the ability to deal with people at all levels
- Multi-tasking, prioritise duties according to level of urgency
- To work as part of a team
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 October 2026
Last checked
21 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related