Switchboard Operator
London North West University Healthcare NHS Trust
Harrow, HA1 3UJ
Salary
£30,630 to £32,346
Contract
Permanent
Hours
Not specified
Closing date
11 September 2026
11 days left
Job description
The post holder is the first point of contact to London North West Hospitals for the public through operation of the Trust's switchboard. As such this...
- Answer and transfer incoming calls promptly and professionally using the computerised switchboard.
- Provide a courteous, empathetic and supportive service to callers, including distressed, bereaved or non-English-speaking callers.
- Maintain accurate directory databases and on-call rotas.
- Operate paging and bleeping systems, using appropriate medical terminology when communicating with clinical staff.
- Respond to general enquiries regarding clinics, visiting times, accommodation, directions and Trust services.
- Connect and monitor international calls for Trust staff.
- Log and escalate out-of-hours Estates calls and other service requests to relevant on-call staff.
- Handle GP and District Nursing enquiries and relay information to appropriate clinical teams.
- Activate and programme bleeps as trained.
- Respond efficiently to emergency situations including cardiac arrest, trauma, fire, bomb threats, obstetric emergencies and major incidents, following Trust procedures.
- Monitor and report fire panel, medical gas and other emergency alarms.
- Initiate 999 calls when required.
- Act as a contact point for lone worker alerts.
- Test emergency communication systems, bleeps and emergency phone lines, reporting faults and ensuring service readiness.
- Attend mandatory and developmental training to maintain knowledge and service standards.
To view the main responsibility, please see the attached the Job Description and Person Specification.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."
Experience/ Knowledge
Essential
- Experience as switchboard operator in a hospital setting
Skills
Desirable
- Ability to work on own initiative and as part of a team
Education
Essential
- Education to GCSE standard with reasonable standard of numeracy and literacy
Skills
Essential
- Ability to work under pressure and remain customer focused at all times.
Skills
Essential
- Excellent verbal communication skills.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
28 August 2026
Last checked
31 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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