Switchboard Operator
Bristol NHS Foundation Trust
Weston Super Mare, BS23 4TQView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
4 November 2026
13 days leftJob description
Are you calm under pressure, customer-focused and looking for a role where every day makes a difference? Join our busy Switchboard Team at Weston Gene...
Responsible for being the first point of contact for the hospital, for receiving and distributing calls from the public, GP's, internal callers, other hospitals and agencies etc. Calls can be connected to either an extension, exchange lines or to mobile staff via bleeps, mobile phones and radio pagers.
Use initiative and sensitivity when dealing with unpredictable situations including enquiries from anxious patients, patients with mental health problems, language and / or disability barriers, the media, complaints etc. Ensuing an appropriate and empathetic response to all.
To operate the switchboard consoles and bleep system to provide an efficient telephone service across the Trust.
To respond in accordance with designated written procedures when dealing with emergency and non emergency requests including :
- Adult Cardiac Arrest
- Paediatric Cardiac Arrest
- Mental health Psychiatric out of hours contacts
- Fire Alarms
- Medical Gas Alarms
- Blood Bank alarms
- Lift Failure / Entrapment Alarms
- Major Haemorrhage
- Pharmacy Alarms
- Panic Alarms
- intruder Alarms
- Major Incident Procedures
- Power Failures / Leaks
- Media Enquiries
- Switchboard Failures
- Paging System Failure
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.
Qualifications and Training
Essential
- Educated to GCSE Standard or equivalent in English and Mathematics.
- Qualification in IT or proven use of IT packages in previous employment over a sustained period.
Desirable: - Customer Service NVQ.; - Typing/word processing qualification.; - Knowledge of Data Protection and Patient confidentiality issues.
Knowledge and Experience
Essential
- Previous Switchboard/Call Centre experience or Customer focused role.
- Experience of working well within a Team Environment
- Experience of working under pressure and managing a demanding workload.
Desirable: - Customer Care; - NHS Experience.; - Previous work within Emergency Services.; - Shift Work Experience.
Skills and Abilities
Essential
- Excellent communication skills including confident/pleasant telephone manner.
- Able to retain information and pass on accurately whilst working in a fast-paced environment.
- Ability to deal with Emergency/Life or Death situations and prioritise responses accordingly.
- Work autonomously.
Desirable: - Prepared to train/mentor others.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 October 2026
Last checked
21 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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