Support Worker Phone Line - Palliative End of Life Care

To assist in the delivery of clinical care, planned and assessed by the Registered HCPs.

To carry out care / other duties under indirect supervision of a Registered HCP.

Support care on a day-to-day basis for all patients in the clinical area in a manner sensitive to the individual clients needs and wishes, always acknowledging their rights and beliefs.

Contribute to resource management within the clinical area.

The post holder will rotationally work within the Telephone response service for Palliative and End of Life Care providing a 24/7 working closely with admission avoidance services to ensure patients safety is maintained.

You will be required to collect any referral information and with support from the clinical team assist in directing the caller/ referrer to the correct service for their immediate requirements.

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Education and Qualifications/ Experience

Skills and Aptitude

Essential: - Able to competently organise and carry out designated workload within scope of previous training