privateCloses in 36 days

Support Worker / Caseworker

AWD online

B24QAView on map(opens Google Maps in a new tab)

Salary

£25,287 to £27,993

Contract

Not specified

Hours

Not specified

Closing date

24 November 2026

36 days left

Job description

A rewarding frontline opportunity supporting adults and children affected by modern slavery in safehouse accommodation. Candidates will bring experience supporting vulnerable people, strong communication and safeguarding awareness, with compassion and resilience in a site-based role.

If you’ve also worked in the following roles, we’d also like to hear from you: Residential Support Worker, Community Support Worker, Safehouse Caseworker, Safe House Advocate, Modern Slavery Advocate, Human Trafficking Advocate, Victim Support Caseworker, Housing Support Worker

Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female

This role is known within the organisation as a Modern Slavery Safehouse Advocate

SALARY: £25,287 - £27,993 per annum + Benefits

LOCATION: Travel required across the West Midlands area

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 hours, Monday to Friday, 9am–5pm; some work outside normal office hours may be required

PLEASE NOTE: Full driving licence with access to a vehicle and willingness to travel across sites is essential

An opportunity to make a direct difference awaits in a specialist safehouse service supporting people recovering from modern slavery and human trafficking. The Support Worker / Caseworker promotes safety, independence and recovery through trauma-informed support.

The Support Worker / Caseworker manages casework, risk and needs assessments, journey plans, referrals and advocacy through the National Referral Mechanism and relevant entitlements.

The Support Worker / Caseworker also helps maintain safe accommodation, works with partner agencies and supports positive move-on outcomes.

Your duties as the Support Worker / Caseworker include:

Client Support and Safety: Provide emotional and practical support, promote independence and maintain professional boundaries
Risk, Needs and Journey Planning: Complete assessments, inductions, journey plans and case reviews within required timescales
Advocacy and Entitlements: Provide one-to-one support and advocacy on rights, ECAT entitlements and the National Referral Mechanism
Safehouse Accommodation: Support move-ins and move-on, uphold licence agreements and maintain health, fire, security and accommodation standards
Partnership Working: Refer clients to services, attend multi-agency meetings and build effective partner relationships
Case Management and Records: Maintain accurate records, respond to safeguarding concerns and work to contract requirements
Service Quality and Development: Gather client feedback and contribute to service improvement, training and meetings

A Level/Level 3 qualification (or equivalent); Level 2 may be considered where matched by relevant experience
GCSE grade C/4 or above (or equivalent) in English and Maths
Experience supporting vulnerable adults and children, recognising safeguarding concerns and responding appropriately
Experience in a supportive setting for vulnerable people, including homelessness or destitution, and building partnerships with other agencies
Knowledge of modern slavery and human trafficking, the National Referral Mechanism, risk management, safeguarding legislation and trauma-informed approaches
Ability to manage a caseload, advocate effectively, prioritise under pressure, maintain professional boundaries and use Microsoft Office and virtual platforms
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female
Full driving licence with access to a vehicle and willingness to travel across sites
Eligibility to work in the UK

Experience in a needs-led service undertaking risk and needs assessments and support planning
Experience managing complex casework involving trauma, crisis intervention, mental health, substance misuse or safeguarding
Experience working to a formal contract specification and performance targets
Knowledge of public funds and entitlements, the Violence Against Women and Girls Strategy, complex needs and motivational interviewing
Willingness to work evenings and weekends when required

Mileage allowance
Training and development opportunities
Employee Assistance Programme
Access to group clinical supervision with a BACP trained counsellor
25 days annual leave (pro rata), plus bank holidays. Opportunities for this to be extended after 3 years of service
1 wellbeing day (pro rata)
Annual leave ‘buy back’ scheme for those who want to purchase additional annual leave days
Bi-annual staff away days
Regular internal newsletter created by staff
Time off in lieu (TOIL) when overtime is required
5% employer contribution to pension

This role requires a DBS check

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P15279

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