Support Worker

Support Worker This is a rewarding opportunity for a compassionate and organised individual to help people rebuild confidence, independence and safety as they move from refuge into stable new homes. This role is known officially as a Resettlement Worker. If you’ve also worked in the following roles, we’d also like to hear from you: Resettlement Worker, Community Support Worker, Housing Support Worker, Domestic Abuse Support Worker, Refuge Worker, Family Support Worker, Tenancy Support Worker, Residential

Support Worker, Outreach Support Worker, Women’s Support Worker

PLEASE NOTE: An Occupational Requirement applies under Schedule 9, Part 1 of the Equality Act 2010. Due to the gender-specific nature of this role, applications can only be accepted from women. This includes all women whose gender is female, including women who hold a Gender Recognition Certificate (GRC).

SALARY: £24,784 per annum FTE (£14,870.70 Actual) + Benefits LOCATION: Sandwell, West Midlands JOB TYPE: Part-Time, Permanent WORKING HOURS: 22.5 hours, Monday-Friday (daily hours negotiable)

JOB OVERVIEW This is a rewarding opportunity to make a positive difference to adults and children moving on from refuge accommodation into the community. As a Support Worker, you will provide practical and emotional support with resettlement, safety planning, grants, housing, utilities, education, health services and community resources. The Support Worker will help clients manage transitions, reduce isolation, build confidence and improve long-term resilience. Working from a residential site, the Support Worker will liaise with internal teams and external agencies to ensure safe, client-led support.

DUTIES Your duties as the Support Worker include:

Client Support and Resettlement: Help clients and their children establish safe, stable new homes, including moving logistics, utilities, furnishings and essential household itemsRisk and Needs Assessment: Use evidence-based tools to assess needs, identify safeguarding concerns and develop tailored support, safety and risk management plansEmotional Support: Provide client-led emotional support, crisis management and practical guidance during planned or short-notice move-on from refugeIndependence and Wellbeing: Support clients with budgeting, bills, landlords, public transport, community resources and confidence-buildingAdvocacy and Multi-Agency Working: Advocate for clients and liaise with community services, neighbourhood teams, health services, education providers and other agenciesSafety and Safeguarding: Promote the long-term safety, security and wellbeing of families and report safeguarding concerns promptlyTeam Collaboration: Work closely with refuge staff to ensure a smooth handover as support moves from recovery to resettlementRecords and Service Quality: Maintain accurate records, support feedback and consultation, follow policies and contribute to high-quality service delivery

CANDIDATE REQUIREMENTS ESSENTIAL

Minimum Level 3 qualification in a related fieldGood standard of general education, including GCSE English and Mathematics at Grade C or aboveExperience working with vulnerable adults and children, including recognising and responding to safeguarding concernsExperience working in a professional environmentExperience providing direct, needs-led support, including risk and needs assessments and support planningExperience managing complex casework, trauma, crisis intervention and related support needsExperience coordinating support for individuals or families in a multi-agency settingKnowledge of domestic abuse, interpersonal violence and barriers to accessing supportExcellent interpersonal skills, empathy, organisation and a hardworking approachFull driving licence with willingness to use own vehicleDue to an Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010, the post holder must be femaleEligible to work in the UK DESIRABLE

Experience building and maintaining partnerships with other agencies