Support Booking Coordinator - Central Booking

To administrate the national NHS e-Referrals System and ensure the swift and accurate entry of referrals onto the Hospital Electronic Patient Record. To provide cover for the Salisbury Referral Centre; the single point of access for e-mail referrals to the Trust from external Health Care Organisation as well as internal referrals.

To be responsible for the manning of the Central Booking Call Centre using the Netcall system.

To provide an excellent patient service and make sure all standards within the Trust Access Policy are effectively delivered and all efforts are made to provide patients with an outstanding experience as per the Trust vision.

Please see attached job description and person specification for full details of roles and responsibility.

Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care.With a history spanning more than 250 years, SFT combines a proud heritage with a forward-looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond.Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients.We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.

Education & Qualifications

Essential: - GCSE Grade c /4 or equivalent in English Language; - Basic Numeracy qualification

Desirable: - Basic IT qualification

Experience

Essential: - Recent administrative experience; - Working in a team environment

Desirable: - Experience using a variety of IT systems

Knowledge

Essential: - Desire to learn NHS policies and procedures; - Desire to learn patient administration processes used within the NHS

Desirable: - Exsiting knowledge of patient administration processes used within the NHS