Supply Chain Service Recovery Supervisor

• Audit Planning, Delivery and Stakeholder Engagement - Support the planning and delivery of the Supply Chain Materials Management Audit Programme, engaging with operational, clinical and corporate stakeholders to facilitate site reviews and evidence gathering.
• Compliance, Assurance and Benchmarking - Assess compliance with the Supply Chain Materials Management Service Policy and operational standards, benchmarking performance across sites and identifying variation, risks and areas of non-compliance.
• Service Delivery and Operational Review - Review and assess Supply Chain operational activities including inventory management, replenishment, goods receipting, distribution, customer service and workforce deployment.
• Information Analysis and Reporting - Collect, analyse and interpret audit findings, operational data and supporting evidence to produce assurance scores, observations, risk assessments and benchmarking reports.
• Recommendations and Service Improvement - Develop evidence based findings, recommendations and prioritised improvement opportunities to support future service development, standardisation and operating model design

Essential

• Educated to A-Level standard, NVQ Level 3 or equivalent qualification, training or experience.
• Evidence of continuing professional development.
• Competent in the use of Microsoft Office applications and electronic systems.

Desirable

• Qualification in Supply Chain, Logistics, Procurement, Inventory Management, Audit or a related discipline.
• Relevant professional qualification (e.g. CIPS, CILT) or working towards professional accreditation.

Essential

• Experience of working within a Supply Chain, Logistics, Inventory Management, Materials Management or Receipt & Distribution environment.
• Experience of reviewing operational processes, procedures and working practices.
• Experience of gathering, validating and recording information from a range of sources.
• Experience of investigating issues, identifying findings and making recommendations.
• Experience of working with internal and external stakeholders in a customer focussed environment.
• Experience of using electronic systems, operational data and management information.

Desirable

• Experience within a hospital, healthcare or other complex operational environment.
• Experience of audit, compliance, benchmarking, assurance or service review activities.
• Experience of inventory management, replenishment and stock control processes.
• Experience of report writing, findings, documentation and presentation of information.

Essential

• Good understanding of Supply Chain, Inventory Management, Replenishment and Goods Receipting processes.
• Ability to gather, analyse and interpret information from multiple sources.
• Ability to identifying risks, non-compliance, service variation and opportunities for improvement.
• Excellent communication, stakeholder engagement and customer service skills.
• Ability to undertake observations, interviews and evidence gathering activities.
• Competent in the use of Microsoft Office applications and electronic systems.
• Knowledge of Health & Safety requirements and safe systems of work.

Desirable

• Knowledge of NHS Supply Chain and Supply Chain Materials Management processes.
• Knowledge of audit, compliance and assurance methodologies.
• Knowledge of workforce, inventory and service performance measures