Stop Smoking Service Administrator

Processing referrals to the stop smoking service

Booking appointments for clients

Providing general admin support for the stop smoking team

Liaising with advisors to ensure they have access to resources and medications

Being the first point of contact by answering phone calls and emails to the service

Working closely with the service lead and administrator to ensure all duties are covered in a timely fashion

The key function of this job is to support the smooth, efficient, and effective running of the Lewisham Stop Smoking Service (LSSS).

The role includes following up patients, taking minutes, processingcorrespondence for the team, maintaining databases, acting as the first point of contact from clients/other departments/Trusts. To follow all procedures to support a rapid and accurate referralservice which is customer focused. The post holder will ensure that all non-routine, administrative or organisational tasks are undertaken daily. The post holder is always expected to maintain complete confidentiality.1. Accountable to the Stop Smoking Team Lead.

2. To provide administrative support to the LSSS and TDT as required.

3. To contribute to the smooth running of the office supporting the Team and other colleagues

Key Result Areas & Performance:1. To deal appropriately with all phone referrals and enquiries, using initiative as to their disposition.2. To process referrals for the LSSS team following service protocols in a timely manner liaising with the referring team as required.3. To make and record outcomes from follow up calls to service users.4. To order and distribute resources to support clinical interventions, including tracking CO monitor allocations.5. Maintain and monitor archiving systems (including deceased files).6. To support the creation, maintenance, and development of all administration systems required by the LSSS.7. Access several computer systems to track patients progress and current status in treatment pathway.8. Undertake data entry onto local and national databases and updating of spreadsheets.9. To provide information to Management in a timely and reliable fashion as required

Please refer to the Applicant Guide via the link below for key information:- Applying to LGT Guide - Key Information for Applicants

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Experience

Essential: - Previous experience in an admin role

Desirable: - Experience working in a stop smoking service

Skills

Essential: - Good customer care skills; - Effective communication skill

Desirable: - Ability to prioritise a busy workload