Specialist Support Worker

Job Title: Specialist Support Worker (Complex Needs Coordinator)Contract Type: PermanentSalary: £31,302.63 per annum Working Hours: 37.5 per week Working Pattern: Rota including early (7.15am-3.15pm) and late shifts (1.30pm-9.30pm) and every other working weekend and some bank holidaysLocation: Old Tea Warehouse, High WycombeApplications without a cover letter may not be considered.If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Specialist Support Worker(Complex Needs Coordinator)This role is based at Old Tea Warehouse in High Wycombe.

Old Tea Warehouse is a medium-high risk supported accommodation service for vulnerable customers aged 18-55. This is a fast-paced, dynamic environment where customers have experienced homelessness and may have complex needs such as substance misuse, mental health, history of offending, etc. You will work collaboratively as part of a team to deliver an outstanding service and a range of practical and emotional asset-based approaches to support.

Have ‘specialist knowledge’ in relation to working with customers and be the lead of your specialism within the service.Working in a Trauma Informed Care approach you will engage and connect with local services and external stakeholders to secure the best services and support for our customers.

‘Specialist knowledge’ can be in a range of skills relating to our customer groups; drug/alcohol misuse, mental health, employment and training, volunteering or similar. About you We are looking for someone with:

Recent experience of support work, risk management and managing caseloads and working with vulnerable and diverse customer groups. Knowledge and proven continuous personal development of working with vulnerable adults utilising “specialist knowledge”. Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results. Experience of building effective relationships with customers and stakeholders.

Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy:

Competitive pay & generous pension

25 days holidays plus bank holidaysInvestment in your learning, personal development and technology A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role ProfileService Delivery:

As the Specialist Support Worker you will support the Service Manager with planning within the service, this could include delegating case management, or supporting the service to run effectively. Actively connect, engage, influence, and develop relationships with a range of local services and stakeholders to enable customers to access the full range of community resources and regularly update colleagues about how to access external services. Attend networking events, other support services and forums promoting our Psychologically Informed Framework and Trauma Informed ways of working. Understand local pathways and services to ensure there is a consistent, asset-based support approach for all customers. Produce reports and other written documentation as required to support service delivery. Work as part of a multi-disciplinary team, safeguarding all our customers. Develop, co-ordinate and deliver a ‘group-based activities’ programme for the service. Share specialist knowledge with colleagues and wider teams to ensure both customers and services are supported in line with latest best practice. Follow health & safety and safeguarding policies and procedures to ensure the overall safety and security of all customers. Keep accurate and timely records of specific activities.

Supporting colleagues

Manage the service as per contractual requirements, reviewing contract performance annually, to Support and provide guidance to team members around your specialism - this could include coaching, upskilling or mentoring other colleagues. Provide specialist...