Specialist Support Officer (Communication Hub)
Hywel Dda University Health Board
Carmarthen, SA31 3BB
Salary
£28,819 to £31,626
Contract
Permanent
Hours
Not specified
Closing date
16 September 2026
16 days left
Job description
This is a new role within Hywel Dda's growing patient facing, single point of contact service; The Communication Hub. The team is seeking an expert in...
The successful applicant will be responsible for providing administrative oversight within the Communication Hub; supporting and contributing to the shaping of new pathways/processes within their specialist area.
Providing assurance that daily operational tasks are balanced with fluctuating demand. Communicating effectively with patients to resolve complex queries and with managers to escalate any complex queries or process concerns.
Other tasks will include
Responsibility for managing, triaging and responding to patient queries on a daily basis to ensure all service functions are supported tomeet demand.
Completing adhoc audits to monitor compliance and generate improvement activity.
Handling confidential, contentious and sensitive information of a personal nature and observe and comply with specific and implied confidentiality rules and policies.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 30/09/2026
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Qualification and Knowledge
Essential
- Good standard of education (5 GCSE's at A-C including Maths and English)
- Level 3 qualification or equivalent experience in relevant area (e.g. Health and social care/ business management/ team leadership/ administration)
- IT literate with a comprehensive knowledge of Microsoft office, packages including Word, Excel, Power point, Outlook and Teams.
- An understanding of Quality Improvement methodology and understanding process.
Desirable
- Knowledge of NHS and how it works
- Knowledge of HB and its development
Experience
Essential
- Experience of working in and co-ordinating a team
- Experience of development and setting up spreadsheets and managing multiple databases
- Experience of working in a busy office environment and dealing with multiple priorities.
- Evidence of problem solving
- NHS experience and knowledge of medical terminology
- Experience of call handling
Desirable
- Experience of working in a changing environment
- Experience of passing on knowledge to others through designing and delivering training
Other
Essential
- Ability to travel between sites in a timely manner
- Flexible to the needs of the service
Desirable
- Welsh Speaker (Level 1)
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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