Specialist Rehabilitation and Mobility Centre Administrator
North Cumbria Integrated Care NHS Foundation Trust
Carlisle, CA2 7HY
Salary
£25,760 to £27,476
Contract
Fixed-Term
Hours
Not specified
Closing date
2 September 2026
2 days left
Job description
Band 3 Specialist Rehabilitation and Mobility Centre Administrator 26 hours per week, up to 12 months fixed term The post holder will act as a Special...
To work cohesively with the admin and clinical team within Wheelchair Services, to undertake the following:
- dealing with patients on the telephone and face to face, fielding all enquiries and communicating timescales, using empathy and compassion at all times
- booking clinical appointments for a variety of different wheelchair clinics, including on-site and domiciliary visits and MDT work
- ordering equipment on procurement system and tracking equipment to alert clinician when ready for handover. This regularly involves communicating and negotiating with suppliers
- liaising with approved repairer (based in Carlisle) to ensure stock levels are adequate and all appropriate equipment received has been had a pre-delivery inspection undertaken and registered as ready for handover
- clinic planning alongside clinical lead ensuring patients are seen in a timely manner, allocating of patients to the appropriate clinic type and ensuring identified and tracked equipment is delivered to the correct location
- taking delivery, unpacking, labelling up and storing wheelchair accessories in on-site wheelchair store room
- processing wheelchair referrals
- providing reception cover for the Centre, as part of a rota in the event of reception team being absent
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Qualifications
Essential
- Educated to GCSE or equivalent in English and Maths
Desirable
- Essential IT skills (EITS) or equivalent.
Experience and Knowledge
Essential
- Experience of working in an office environment
- Experience of working with NEP (or similar system) for ordering and receipting stock
- Trust Mandatory training
- Equality and Diversity awareness
- Health and Safety awareness
Desirable
- Experience of working in health/social care setting
- Experience of communicating with patients with disabilities, impairments and/or learning difficulties
- Experience of working in an out-patient department
- Basic understanding of Prosthetics, Orthotics and Wheelchair Services
- Disability awareness
Skills and Aptitiudes
Essential
- Ability to work as a member of a team
- Excellent communication skills, both written and verbal
- Good organisational skills
- Ability to prioritise own workload
- Flexible, enthusiastic approach
Desirable
- Empathy and patience, when dealing with difficult situations
- Awareness of communication needs of people with disabilities
- Negotiation skills
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 August 2026
Last checked
25 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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