Specialist Palliative Care Clinical Quality & Standards Nurse Lead

• Work closely with Head of Nursing, Clinical Director, Lead Nurses & specialist staff to develop innovative responses to key action areas.
• Support the interpretation and implementation of recommendations laid out in local and national policies and guidelines e.g. NSF, Healthcare Standards, NICE guidance and national Delivery Plans for palliative and end of life care.
• Identify, and develop service improvement protocols and procedures within the NWDoSPC setting, ensuring that they are audited and the results and action plan feedback to the appropriate committee/group.
• Undertake service redesign projects for palliative and end of life care in liaison with departmental managers and lead nurses encouraging collaborative working to motivate staff in the implementation of change.
• Undertake educational sessions and workshops for a variety of staff regarding the implementation of change or other projects.
• Support the development of policy and procedures for the implementation of change.
• Plan, prepare and deliver training to nursing and other associated staff in relation to service improvement initiatives.
• Review complaints, adverse incidents, identifying themes and initiating corrective action through raising awareness amongst operational staff and support the development of service improvement and audit plans as appropriate.
• Support Head of Nursing, Clinical Director and Lead Nurses with the investigation and management of patient safety and welfare issues ( HARMS), supporting the NWDoSPC at table top review groups, quality groups and significant event meetings, providing meaningful improvement plans.
• Support lead nurses and provide line management to Specialist Palliative Care Nurses aligned to clinical governance, quality & standards.
• Develop and maintain effective and good quality communication systems with patients/clients, staff and colleagues.
• Evaluate the delivery of care provided by self or other health and social care professionals and take action as appropriate.
• Contribute to the Quality Strategy of the Health Board and assist in its implementation. Ensure that the relevant Health Care Standards are adhered to and implemented.
• Support and contribute to changes in practice/policy, which are reactive and supportive to achieving key quality and safety performance indicators and reflective of the values and beliefs held within the Health Board.
• Promote the provision of a customer-orientated service, supporting key stakeholders with developing patient and public involvement strategies across the service.
• Represent the NWDoSPC at local/national levels as required.
• To develop initiatives to assist in achieving quality standards for palliative, end of life and bereavement care.

Essential

• Registered Nurse
• Educated to degree level
• Teaching and Assessing qualification e.g. Certificate in Education or equivalent experience
• Evidence of ongoing post registration professional development in specialty

Desirable

• Qualification in Management / Leadership
• Qualification in Change Management and / or Service Improvement

Essential

• Experience of Clinical Practice at senior level
• Evidence of working at a senior level in a managerial capacity
• A track record of leading change or taking a key role in service improvements within a clinical setting
• Experience of undertaking clinical audit and participating in Research.
• Demonstrate evidence of managing/ handling difficult, contentious or sensitive issues, applying effective negotiation skills
• Experience in influencing and supporting the development of policy , protocols and procedures