SPA Health Navigator
Sirona care & health CIC
Bristol, BS13 8QA
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
17 September 2026
12 days left
Job description
We have an exciting opportunity to appoint highly motivated Health Navigators to join our friendly and supportive Single Point of Access (SPA) team ac...
- To act as the first and central point of contact for the service both by telephone, email and in person. To determine and / or act independently to enquires which may be of a confidential / volatile nature.
- Have a good knowledge of various administrative processes and practices, some of which are non-routine activities such as answering queries, chasing progress and task-related problem solving acquired through experience and training
- To have the ability to work without supervision when required to identify patients needs and the most appropriate pathway for people referred via SPA using a clear set of guidelines.
- To liaise internally with colleagues within the organisation, and externally with partner organisations and outside agencies, service users, and other members of the public.
- To maintain accurate and up to date patient records and data collated in the Sirona IT systems
For further information and details about the role, please refer to the full job description and person specification.
Please note, we cannot offer a Certificate of Sponsorship for this role.
If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.
If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.
We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.
Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.
We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.
Interested? View our benefits leaflet which you can find attached to this vacancy.
Qualifications
Essential
- Functional literacy and numeracy level 3/ GSCE grade A-C or equivalent including English Language and Mathematics
- NVQ 3 Business and Administration or equivalent experience
- Trained in a range of systems/IT applications relevant to the role eg EMIS/Clinical System and Microsoft Office
Desirable
- Educated to AS/A Level Standard or equivalent
- NVQ 4 Business and Administration or equivalent
Experience
Essential
- Recognising complex patient needs and escalating appropriately
- Able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality
- Proven experience of using an EPR (Electronic Patient Record) i.e. EMIS, Rio, System One
Desirable
- Previous experience of Cloud based telephony systems
- Proven ability to work from home and maintain effective workload prioritisation
- Previous acute or community care experience
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
4 September 2026
Last checked
5 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related